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#1
05-06-2023, 11:28 AM
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Shoutout for Aurender's amazing customer service
I posted a while back about the display in my N100 turning white on me. I contacted Aurender in CA and they FedExed me a new display, display board and a USB stick with the most recent image.
My N100 is circa 2019 and I have kept it alive replacing the 4TB hard drive as a precaution. Now with the new display, I hope to get a few more years out of it. It is built like a tank. The aluminum cover on top has to be almost 1/4" thick! I had to send an email to support to get the new display activated. Their support manager Kelly Scheidt responded within 30 minutes, updated my unit and installed the patch to get the display working. My N100 is out of warranty yet Aurender went to all these lengths to get me back up. Thank you Aurender. Their remote support feature is a real bonus.
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McIntosh MC500, McIntosh C48, PS Audio DirectStream Sr., Celestion Ditton 66, Marantz SA-14S1, SVS SB-2000 Pro, Aurender N100H, Matrix X-SPIDIF-2 DDC 
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#2
05-06-2023, 01:06 PM
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Yep, those guys are great. Pleasure to work with when I reviewed the N20. Great company, great products, and excellent service and support.
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Lumin P1 streamer/DAC/preamp, Constellation Inspiration integrated TT: Michell Gyro SE MkII, SME V, Koetsu Urushi Vermilion, EAR324. Harbeth 30.2s, REL R-305, Shunyata Alpha V2 ICs, Alpha V2 SPs, Sigma XC, Sigma NRv2, Omega QR-s & Alpha NRv2 PCs, Everest 8000 PD. Server Room: Uptone EtherREGEN, AfterDark Master Clock & LPS, Mac Mini Roon Core, Shunyata PS10 PD
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#3
06-04-2023, 11:32 AM
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I’ve never had a serious problem. But contacted them a couple times. Once they logged on to my unit and fixed it the same night I reported the problem. And other time I got a response within hours.
Outstanding customer service.
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George Main: Aurender W20SE music streamer, ARC REF 9SE DAC / CD, Linn LP 12, Koetsu Rosewood SignCartrige, ARC REF 3 Phono Stage, ARC REF 6SE Preamp, ARC 160s amp, Sonus Faber Amati Traditional Speakers,Transparent Ultra IC & SC Library:Aurender N100, Ayre QB9 2020 DAC, Woo WA5-LE amp upgraded tubes, Focal Utopia HP, Sennheiser 800s HP, LCD HP.
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#5
06-04-2023, 01:39 PM
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Quote:
Bell is a big company in any Province in Canada but they have a 'satisfaction' rate or number simply put as the number of disgruntled customers they can say falls into their projection on the premise that you can't keep everyone happy. At the time, Bell was 5%. It make me wonder about large companies that operate in a global market like AliExpress or Amazon. I certainly have complaints from here to there and definitely know that within their script from out-sourced support centers, the extent they will go to to help me is finite.
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McIntosh MC500, McIntosh C48, PS Audio DirectStream Sr., Celestion Ditton 66, Marantz SA-14S1, SVS SB-2000 Pro, Aurender N100H, Matrix X-SPIDIF-2 DDC
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#6
06-04-2023, 01:41 PM
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PS: why can't I 'like' a post or offer the OP some king of approval?
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McIntosh MC500, McIntosh C48, PS Audio DirectStream Sr., Celestion Ditton 66, Marantz SA-14S1, SVS SB-2000 Pro, Aurender N100H, Matrix X-SPIDIF-2 DDC
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#7
06-06-2023, 03:53 PM
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Quote:
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Lumin P1 streamer/DAC/preamp, Constellation Inspiration integrated TT: Michell Gyro SE MkII, SME V, Koetsu Urushi Vermilion, EAR324. Harbeth 30.2s, REL R-305, Shunyata Alpha V2 ICs, Alpha V2 SPs, Sigma XC, Sigma NRv2, Omega QR-s & Alpha NRv2 PCs, Everest 8000 PD. Server Room: Uptone EtherREGEN, AfterDark Master Clock & LPS, Mac Mini Roon Core, Shunyata PS10 PD
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#8
06-06-2023, 04:27 PM
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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#9
06-06-2023, 07:20 PM
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Quote:
__________________
Lumin P1 streamer/DAC/preamp, Constellation Inspiration integrated TT: Michell Gyro SE MkII, SME V, Koetsu Urushi Vermilion, EAR324. Harbeth 30.2s, REL R-305, Shunyata Alpha V2 ICs, Alpha V2 SPs, Sigma XC, Sigma NRv2, Omega QR-s & Alpha NRv2 PCs, Everest 8000 PD. Server Room: Uptone EtherREGEN, AfterDark Master Clock & LPS, Mac Mini Roon Core, Shunyata PS10 PD
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