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  #1  
Old 10-02-2019, 07:00 PM
Poisonm Poisonm is offline
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Default KLAudio Support

Now that KLAudio has discontinued their RCM side of the business, any idea what kind of support is still available for machines that are out of warranty? In need of a replacement board but too expensive to ship the unit to South Korea. Anybody got ideas?

Cheers.
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  #2  
Old 10-02-2019, 07:39 PM
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Contact Tim at Klaudio for service; in or out of warranty.
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  #3  
Old 10-02-2019, 07:53 PM
Poisonm Poisonm is offline
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No response so far but thanks regardless Ivan.
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Old 10-03-2019, 08:02 AM
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For The Love of Music For The Love of Music is offline
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I just learned a little bit about Klaudio, it appears they have an assembly plant here that uses the Korean parts - they are located just outside Seattle, in Kent WA.

Keep us posted on a response.
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  #5  
Old 10-03-2019, 04:37 PM
Poisonm Poisonm is offline
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Will do. Hoping they would supply me with the board like they did another user but at the moment no response yet.
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  #6  
Old 10-05-2019, 12:55 PM
Poisonm Poisonm is offline
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Update. Finally received a response from KLAudio. Hope they will be able to help. Will msg outcome when I can. Thanks everyone.
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  #7  
Old 11-01-2019, 09:24 AM
cleeds cleeds is offline
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I recently received excellent service from Klaudio.

After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.)

Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch.

The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that.

The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that.

I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.
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Old 11-02-2019, 11:58 AM
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For The Love of Music For The Love of Music is offline
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Default KLAudio Support

Quote:
Originally Posted by cleeds View Post
I recently received excellent service from Klaudio.



After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.)



Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch.



The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that.



The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that.



I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.


Perfect! They built an amazing RCM machine, but seems the cost of manufacturing was too expensive and did not want to move full assembly offshore.

Until not that long ago, I did not realize they are within 10 miles of my home, and that a friend is a friend of Tim.

Last edited by For The Love of Music; 11-02-2019 at 12:00 PM.
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  #9  
Old 11-03-2019, 02:46 PM
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That's great to hear, I also had a great experience w/their support. I hope the RCM returns at some point, sure it is pricey, but the results and ease of use are excellent.
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