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#1
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Sirius Satellite Radio-Be Careful
I recently turned my wifes car back on lease and called to cancel the satellite radio subscription. Once Sirius has your credit card number they do automatic renewal and it is impossible to cancel. I sat on hold for over a half hour on 2 separate occasions and could not get anyone in the cancellation department to answer the phone. Amazingly when you call and say you are a new customer and want to activate a new account someone comes on the phone within a minute. When you try to explain the problem with the hold purgatory trying to cancel your account they lie to you. "Sir we are very sorry....Let me put you through myself ...you will only be on hold for 2 tops 3 minutes and I will be right back to you." Guess what they never come back to you. If your going to sign up for sirius satellite radio be careful to use a pre paid credit card so they can not hit you with a automatic renewal after the car and radio are long gone. This company has the worst customer service I have ever dealt with.
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#2
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This strategy or method of response does not surprise me AT ALL. These tactics create such a brutal consumer experience. Lease returns should be all encompassing.
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Unison Research Sinfonia Anniversary. McIntosh D100 > Bluesound Node2i > Tidal. Clearaudio Performance DC. Gold Note PH-10, Gold Note PSU-10. Isol-8 InLine. Shunyata Research Hydra Delta D6. Wireworld. Acoustic Zen. Audioquest. Klipsch Cornwall III. Greg Last edited by gtubes; 09-30-2010 at 09:15 PM. |
#3
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Sounds as bad as trying to cancel a magazine subscription.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#4
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David.......Just the opposite of my experience. When I bought the Jaguar XF I contacted Sirius and subscribed for two years in advance. Six months later I traded the Jag when I bought the King Ranch Expedition. One call was all it took to cancel the Jaguars ESNR #, and transfer the remaining time to the Expedition. On top of that, Ford had six months of free Sirius, so the remaining part of the Jaguar's subscription time did not begin until the six months free subscription had passed. The young lady who helped me was courteous, and handled everything with the one call.
With Marlene's new F150 pickup truck I set up Sirius for her with quarterly billing for a one year subscription. She pays by check once every three months, and can cancel at anytime.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A Last edited by jdandy; 09-30-2010 at 09:12 PM. |
#5
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Dan transferring the account from one car to another is not a problem, cancelling all together is the problem. I just filed a complaint with the better buisness bureau and the american express credit card company. Just for fun try cancelling nobody will pick up the phone.
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#6
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David.......Have you tried canceling online?
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#7
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Thats even worse! Their website seems under construction permanently! They make it hard to cancel.
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Benchmark DAC2 DX, Benchmark AHB2 Amplifier, Sonus Faber Cremona M, Bryston BDP-2, Oppo BDP-103, Torus TOT, GIK Acoustics Soffit Bass Traps (2) 242 Acoustic Panels |
#8
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Try dealing with xbox live, Linksys, Hp, etc., etc.... good customer service is getting harder and harder to get, especially on a consistent basis. I try to alway stroke the company's that treat me well. Those few deserve it.
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Mike ~~~ Home Theater Mcintosh MC205,MX150,MS300,MVP871,Pioneer BDP-51FD,Roku,Pioneer Signature Elite 141,Furman It-Reference15,Sonus Faber Cremonas Two Channel Room Mcintosh MC501's,C2300,MCD500, ClearAudio Emotion TT,Furman It-Reference15,Sonus Faber Elipsas,Sonos Connect |
#9
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David,
I had the exact same experience. Thirty minutes on hold to cancel. I wonder if XM does the same. John
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Gryphon Essence stereo amp and preamp/dac Hurricane power cords Fyne Audio F1-10, Lumin T2, Moon 260 Transport Shunyata Research Everest, Sigma V2 XC, Shunyata Research Sigma USB and Ethernet Argento Audio speaker cables and interconnects |
#10
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It would be great if you could cancel online but that is not an option. All you can do is sign up online.
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