#21
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I am not a big poster on AA, but am an owner of an Ayre MXR (non twenty and hopefully a KXR soon, but none seem to be on the used market).
Seeing Mr. Berry's post made me very confidant that Ayre stands by their products. If I win the lottery, my amps will get the upgrade. @RLF, Seeing how you tested other inputs, do you think the cabling to the speakers could be a possible source of the problem, now that the dealer hasn't replicated the issue. Bob |
#22
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Gbob... Welcome to AA!
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#23
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@Gbob. The best of luck in finding an Ayre KX-R to go with your MX-Rs. The KX-R Twenty is the best sounding preamp which I’ve ever owned; especially in conjunction with the MX-R.
Yes, I also believe that Ayre stands behind their products and will continue to do so even with the loss of Charles Hansen. If Ryan Berry and Ayre employees continue to carry on the Ayre tradition like Charlie did, which I imagine that they will do, that Ayre will continue to be a great company and highly respected. Over the years I’ve exchanged a few e-mail chats with Charlie. It was most apparent from my discussions with him as well as what Ive read about him that his ethic and that of Ayre “is to treat the customer the way that we would want to be treated if the situation were reversed” will continue. Bob |
#24
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The Golden Rule. If all companies and people operated like this just think how wonderful things would be! Thank you Charlie. So sad he passed.
Keep going on the same rule, Ayre! |
#25
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Quote:
I will give updates as to the progress of my new KX-R Twenty balance problem and hope that it will be resolved soon. I believe that Ayre has now received it from my dealer and will be getting on it as top priority as per Ryan’s promise earlier in this thread. Last edited by RLF; 12-27-2018 at 11:28 AM. |
#26
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Thank you for the kind replies.
I have only been in touch with Micheal Widemier (sp?). He has been very helpful to me regarding Ayre products. In addition John Rutan at Audioconnection. Both men have shown me how devoted Ayre is to their clientele. I wish I had known about Ayre when Charlie was alive. As I said, I feel that the OP will ultimately have his problems resolved to his satisfaction. Bob |
#27
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Follow up
I received an e-mail from Ryan yesterday stating that after they received my preamp they discovered the problem. Ryan gave me a detailed rundown, but in a nutshell, one of the two screws that mounts the input motor for the bad channel had completely come out, so it was a mechanical issue rather than electrical and has been repaired. That being said, they are running it over the weekend and doing testing to make sure that everything is ok electrically before sending it back to me. Great and punctual customer service from Ryan and Ayre.
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#28
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Quote:
Good to hear! Hope you get it back soon.
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#29
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@will
Thanks and I’m anxious to get it back, but I’m also happy that it will be run though thorough testing again while it’s back at Ayre. As Ryan explained to me, “While we have it, we also reinspect each board as we would have when the product was new, set the unit up again (DC offset, etc.), put the unit through all the tests we normally do, and usually give it a few extra rounds of testing just to ensure we caught any problem.” |
#30
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Final update
I received my KX-R Twenty back yesterday after it was repaired and thoroughly checked out by Ayre. The balance is now spot on now and it sounds amazing. Ryan gave me updates on it’s status while it was at Ayre. I am most impressed with the personalized & exceptional service that Ayre provided.
As a side note, the KX-R Twenty is by far the best sounding preamp that I’ve ever had in my system and naturally it is very synergistic with my MX-R Twenty. |
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