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  #11  
Old 08-31-2019, 07:25 PM
SCAudiophile SCAudiophile is offline
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Quote:
Originally Posted by nicoff View Post
I totally agree. If they are not willing to pay for the shipment back, why not say that you want to cancel the ENTIRE order? That will get someone thinking: "I am going to lose the sale of 4 albums for not willing to pay for the shipment of one album."

Also, feel free to escalate the issue. Talk to a supervisor or to the supervisor's supervisor.
Yes..agreed. I set a time limit for them and if nothing is done, I send it all back and dispute with my CC company.
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  #12  
Old 08-31-2019, 11:17 PM
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Quote:
Originally Posted by Mgrenwick View Post
So I have ordered a bunch of records online, I just sent back 5 records from a terrible retailer that stuffed 5 records unprotected in a USPS media mail. All showed up damaged. I just received 4 more from Elusive disc, all were perfect but one. The top left corner is slightly torn, really its nothing major but its there.
As I build my collection I am hyper vigilant in protecting them and taking care of them and Im just wondering is this acceptable? I will post a pic, I have a feeling I'm going to get flamed on this one.

Thanks
Elusive Disc has first-class customer support. If have received a product that is damaged, just let them know and they will make good on it.
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  #13  
Old 09-01-2019, 06:44 AM
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Originally Posted by Puma Cat View Post
Elusive Disc has first-class customer support. If have received a product that is damaged, just let them know and they will make good on it.
+1 in my experience as well.
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  #14  
Old 09-01-2019, 06:49 AM
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John49 John49 is offline
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In the UK I have had excellent service from Diverse Vinyl. Not sure how good their International service is.
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  #15  
Old 09-04-2019, 01:58 PM
Mgrenwick Mgrenwick is offline
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Update:
Offered me a $6 credit. Wasn't interested.
They are sending me a new record. I ended
up ordering more records after that so I emailed them
back and told them just to drop the new album in my new order
to save on shipping. Turns out it was the last one, further confirming
this was sent out damaged. Since they are taking care of it I'm giving
them another go.
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  #16  
Old 09-07-2019, 10:50 PM
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I bought a brand new Boz Scaggs ‘Boz Scaggs’ for a friend. I got it from Elusive Disc - $34.98. He said it arrived in a outer sleeve but was not sealed. When he took it out to play a particular song he saw two bad, deep gash marks on that track. I called ED to complain and the CS person had the balls to tell me Friday Music often sends out LPs unsealed. I said BS to that. Before they send a replacement they want the damaged copy back, probably to sell to another undeserving customer. ED has had my last dollar sent to them. I wonder how Friday Music would feel to know a retailer is passing on bad info about a supplier?
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  #17  
Old 09-07-2019, 11:18 PM
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http://www.elusivedisc.com/Scratch-Dent/products/1415/

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  #18  
Old 09-08-2019, 06:00 AM
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In the early days of shopping on the internet, the reason for doing so was to either find things you couldn’t find anywhere else but mostly because there was price competition well beyond what you could find in bricks & mortar stores. If you were willing to put up with a little inconvenience including sending back the occasional damaged or defective product that was part of “the game.” Not anymore. Now, the Amazons and others have gotten the convenience part almost perfected. But savings... buying on the internet, that’s pretty much long gone. IMO, instead of the internet being a marketplace where lots of dealers of various things competing based on price, the way it was years ago, it has become the place where everything is sold at retail. There are really no more bargains by shopping on the internet. So if you (me, we) are going to be paying retail, i.e., the same price we would pay walking into a store, we should accept no less than the quality of what we would walk out of the store with. As “free shipping”, I never once paid shipping on anything I ever walked out of a Best Buy store with or anything I bought from a local B&M audio dealer. And whatever I walked out with was not damaged in shipping— unless I bought in on a scratch & dent sale and then I knew what I was getting up front. You should accept from internet vendors no less than what you would accept buying from a local store. (Again, jmho).
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  #19  
Old 09-08-2019, 09:58 AM
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Quote:
Originally Posted by robfine View Post
In the early days of shopping on the internet, the reason for doing so was to either find things you couldn’t find anywhere else but mostly because there was price competition well beyond what you could find in bricks & mortar stores. If you were willing to put up with a little inconvenience including sending back the occasional damaged or defective product that was part of “the game.” Not anymore. Now, the Amazons and others have gotten the convenience part almost perfected. But savings... buying on the internet, that’s pretty much long gone. IMO, instead of the internet being a marketplace where lots of dealers of various things competing based on price, the way it was years ago, it has become the place where everything is sold at retail. There are really no more bargains by shopping on the internet. So if you (me, we) are going to be paying retail, i.e., the same price we would pay walking into a store, we should accept no less than the quality of what we would walk out of the store with. As “free shipping”, I never once paid shipping on anything I ever walked out of a Best Buy store with or anything I bought from a local B&M audio dealer. And whatever I walked out with was not damaged in shipping— unless I bought in on a scratch & dent sale and then I knew what I was getting up front. You should accept from internet vendors no less than what you would accept buying from a local store. (Again, jmho).
Robert.......I agree with you. Even in the wild and wooly days of Internet shopping I still expected my purchases to be new and undamaged.

I have all but stopped buying records online. My last record purchases were from a well known Internet vendor. I purchased two albums at different times and both were defective, not from shipping but from poor quality pressings. One sounded like sandpaper on the lead in track of side A for about 10 seconds. The other album had extremely loud pops on nearly every track on both sides. Some of the defects were physically visible in the vinyl. I returned them at my expense ($14.00). The second copy of Shelby Lynn - Just A Little Lovin' still had some noise on the first track of side one but was considerably better than my first copy so I kept it. The second album, Houston Persons, arrived with loud pops on both sides again. I returned it at my expense ($7.00) and waited for a third copy to arrive. When it did it also had loud pops in two tracks on Side A, and three tracks on side B. I was so pissed off about this experience, the waiting for a replacement, and the added cost of returning albums that I haven't bought another vinyl LP since. I did not return the third copy of Houston Person (29.00 + $7.00 return, + $7.00 return). It sits in my studio where I occasionally play the few tracks on the album that do not have horrendous pops. The Shelby Lynne album ($34.99 + $7.00 return) gets played periodically, but the high-res download I have of the same album sounds better. So I have $43.00 in an unplayable Houston Person album, and $41.99 in a Shelby Lynne album that is less than perfect on the replacement. That's $15.00 shy of a C-note for two albums I am unhappy with. It sort of takes the fun out of shopping for LP's online. Having to jump through hoops with the vendor, drive to the post office to return items, and pay return shipping for defective albums isn't my cup of tea. At best it is anticlimactic.
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Last edited by jdandy; 09-08-2019 at 10:06 AM.
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  #20  
Old 09-09-2019, 03:04 PM
Beet Farmer Beet Farmer is offline
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The sellers who are not long time record dealers most likely have no employee who cares about the product they are selling. All they do is send the item. What it looks like is (to them) not their problem.
The solution is to avoid such vendors in the future.
In the past, like five, six years ago, I was buying records from Amazon private vendors, and the Lps arrived well packaged and perfect. (fair prices too)
I would think with the rise of vinyl as a 'new fad' (please do not excoriate me, just for the use of fad), also find the rise of vendors who are just feeding on the fad, instead of service to long time music lovers. New to the vinyl scene folks may just accept whatever they get tossed at them. The sellers have no time for complaints. they have too many 'satisfied with dreck' buyers to worry.
Sorry for your issue with the records. But Maybe letting everyone know the inferior seller store name would be of use?
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