AudioAficionado.org  

Go Back   AudioAficionado.org > Manufacturers Forums > Classe' Audio

Classe' Audio Uncompromising Audio

Reply
 
Thread Tools Display Modes
  #1  
Old 04-18-2018, 06:28 PM
Crumhorn's Avatar
Crumhorn Crumhorn is offline
Senior Member
 
Join Date: Oct 2017
Posts: 122
Angry No Repair or Tech Support for Older Classé Products!

I own a pair of Classé M-700 monoblock amps. When I purchased them many years ago, they came with a "Lifetime Warranty."

Recently, both of them failed, which I attribute to aging electrolytic caps in the power supply.

When I contacted Classé to arrange for repair, I received the following response:

"Thank you for calling in about your M-700 amplifiers. As you noted in your voicemail, there has been significant changes to Classé operations in the past few months, which include moving all service and support from Montreal to Boston, closing the Classé building in Cananda, and just now within the past couple weeks Classé has been acquired by United Radio.

During the transfer from the Montreal repair facility to the Boston facility attempts were made to bring down as many parts as we could for repairs. However there were certain parts we could not collect, mainly for pre Delta 2 series or legacy unit including the M-700. As a result we can only recommend contacting a reputable nearby audio electronics repair shop to ask if they can diagnose and possibly repair the unit.

We realize that this is not a favorable suggestion, but at this time it is the only one I can provide.

I apologize for this inconvenience. Please let me know if you have any questions.

Kind Regards,

Ken Bunker | Technical Support
Bowers & Wilkins - North America"

Needless to say, I am not a happy camper...

Does anyone have a recommendation for a NYC repair service?



SOTA Cosmos (vacuum, Electronic Flywheel), SME V, Koetsu Rosewood Signature
Esoteric X-05 SACD player, Alesis ML-9600 mastering CD burner, Nakamichi 700 ZXE Cassette Deck!
Pass Labs XP-15 phono stage
Pass Labs XP-30 (with Revelation Audio Labs 'Passage' CryoSilver Reference DualConduit DB-25 umbilical cables) & Hovland HP-100 preamps
Edge G8+ laser-biased monoblocks & Classé M-700 monoblocks
Rockport Atria & Infinity IRS Beta Speakers
MIT Shotgun ICs & SCs
Shunyata Denali 6000T, Shunyata Alpha NR, Delta NR, Viper Ztron, Venom HC & Harmonic Technology PCs, Synergistic Research Blue & Black fuses, Hi-Fi Tuning fuses
Klaudio LP200 ultrasonic RCM
Reply With Quote
  #2  
Old 04-18-2018, 06:52 PM
jdandy's Avatar
jdandy jdandy is offline
Merry Christmas to all



 
Join Date: Apr 2009
Location: North Central Florida
Posts: 53,224
Default

Crumhorn.......The M-700's are not going to magically come back to life on their own, and it is clear B&W is not interested in attempting to provide service. I suggest you do as Ken Bunker suggested, find a reputable nearby audio electronics repair shop and get you amplifiers fixed.
__________________
Dan



STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
Reply With Quote
  #3  
Old 04-18-2018, 07:26 PM
Kal Rubinson Kal Rubinson is offline
Guest
 
Join Date: Aug 2010
Posts: 2,588
Default

I suggest you try the re-animated Classe group, now owned by Sound United and run by the original top management. (N.B.: This is not United Radio.)

PM me if you need help.
Reply With Quote
  #4  
Old 04-18-2018, 11:17 PM
Crumhorn's Avatar
Crumhorn Crumhorn is offline
Senior Member
 
Join Date: Oct 2017
Posts: 122
Default

Quote:
Originally Posted by jdandy View Post
Crumhorn.......The M-700's are not going to magically come back to life on their own, and it is clear B&W is not interested in attempting to provide service. I suggest you do as Ken Bunker suggested, find a reputable nearby audio electronics repair shop and get you amplifiers fixed.
That's why the last line of my post read: "Does anyone have a recommendation for a NYC repair service?"
Reply With Quote
  #5  
Old 04-18-2018, 11:57 PM
Crumhorn's Avatar
Crumhorn Crumhorn is offline
Senior Member
 
Join Date: Oct 2017
Posts: 122
Default

Quote:
Originally Posted by Kal Rubinson View Post
I suggest you try the re-animated Classe group, now owned by Sound United and run by the original top management. (N.B.: This is not United Radio.)

PM me if you need help.
The message from B&W that I quoted above was in response to the "Customer Repair Request Form" I submitted through the Sound United website! When I tried calling Sound United, they refused to connect me to anyone, insisting I use that form.

So they certainly seem to have written their older products and customers off.

Once the company changed ownership, I expected that they might not honor the lifetime warranty, and that I would need to pay for the repairs, and I was OK with that. But to be given the total brush-off? That's a whole different kettle of fish. I can guarantee that Classé has seen the last of me as a customer. And it should give anyone considering a purchase of their products serious cause for concern...

Thanks for your kind offer of assistance! Since my original post, a former Classé dealer in NY recommended a local repair shop, but it was too late to call them today. If they can't do the work, I'll be in touch.
Reply With Quote
  #6  
Old 04-19-2018, 12:53 AM
jdandy's Avatar
jdandy jdandy is offline
Merry Christmas to all



 
Join Date: Apr 2009
Location: North Central Florida
Posts: 53,224
Default

Quote:
Originally Posted by Crumhorn View Post
That's why the last line of my post read: "Does anyone have a recommendation for a NYC repair service?"
Crumhorn.......Sorry, I missed that last line. I got stuck at "Needless to say, I am not a happy camper... "

I would not be a happy camper either with the cold shoulder you have received.
__________________
Dan



STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
Reply With Quote
  #7  
Old 04-19-2018, 02:57 AM
Macuser Macuser is offline
Guest
 
Join Date: Apr 2018
Location: Connectitax
Posts: 366
Default

Wow I'm sorry to hear that; So much for the "lifetime warranty" which was surely factored in to the original purchase price.
Makes note to self; avoid Classe products
Reply With Quote
  #8  
Old 04-19-2018, 08:12 AM
FreddieFerric's Avatar
FreddieFerric FreddieFerric is offline
Member
 
Join Date: Feb 2018
Location: NOLA
Posts: 2,296
Default

So, who's in charge of this company now. Sound United or United Radio?

Kal says it's the former. Have you reached out to them yet?

http://soundunited.com/

Their site lists Classe' as one of their brands.

Good luck and keep us informed.
__________________
McIntosh MA8000; McIntosh MC1502; Canton Vento Reference 1 DC; E.A.T. E-Flat; Soundsmith Paua Mk II; Technics SL 1210 MK5; Audio Technica AT-150 MLX; Tascam BR-20; Teac X1000R; Pioneer RT-707; Oppo UDP 205; Denon DCD A-100; HP All-In-One Touchscreen Server; JRiver MC 28; Woo Audio WA6; Shure SRH 1840; SVS SB 1000; Jolida 502BRC; Jolida JD9; VPI 16.5 RCM; Wireworld Oasis 8 Speaker Cables; Audoquest Columbia 72 DBS IC's; Panamax PM-5400 (source components only)
Reply With Quote
  #9  
Old 04-19-2018, 09:49 AM
Kal Rubinson Kal Rubinson is offline
Guest
 
Join Date: Aug 2010
Posts: 2,588
Default

Quote:
Originally Posted by Crumhorn View Post
The message from B&W that I quoted above was in response to the "Customer Repair Request Form" I submitted through the Sound United website! When I tried calling Sound United, they refused to connect me to anyone, insisting I use that form.
We can bypass all that.
Reply With Quote
  #10  
Old 04-19-2018, 09:51 AM
GSOphile GSOphile is offline
Senior Member
 
Join Date: Jul 2017
Location: NC
Posts: 553
Default

Quote:
Originally Posted by FreddieFerric View Post
So, who's in charge of this company now. Sound United or United Radio?

Kal says it's the former. Have you reached out to them yet?

http://soundunited.com/

Their site lists Classe' as one of their brands.

Good luck and keep us informed.
See post #15 above.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Audioaficionado.org tested by Norton Internet Security

All times are GMT -4. The time now is 08:53 AM.



Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
©Copyright 2009-2023 AudioAficionado.org.Privately owned, All Rights Reserved.
Audio Aficionado Sponsors
AudioAficionado Subscriber
AudioAficionado Subscriber
Inspire By Dennis Had
Inspire By Dennis Had
Harmonic Resolution Systems
Harmonic Resolution Systems
Wyred4Sound
Wyred4Sound
Dragonfire Acoustics
Dragonfire Acoustics
GIK Acoustics
GIK Acoustics
Esoteric
Esoteric
AC Infinity
AC Infinity
JL Audio
JL Audio
Add Powr
Add Powr
Accuphase - Soulution
Accuphase - Soulution
Audio by E
Audio by E
Canton
Canton
Bryston
Bryston
WireWorld Cables
WireWorld Cables
Stillpoints
Stillpoints
Bricasti Design
Bricasti Design
Furutech
Furutech
Shunyata Research
Shunyata Research
Legend Audio & Video
Legend Audio & Video