Great Bryston Customer Service (Again)

[John Jordan]

Good Evening -

Last week my router fried and despite many attempts to bring it back, I broke down and 24 hours later a new one was on the door step. Thank you Prime.

All devices slowly came back but the BDP3. After several tries, gave a call to Bryston. I was immediately put through to Adam Tanner who had a good idea as to the problem's solution.

He patiently waited while I hurled a 50' ethernet cable up over the second floor balcony to the router location enabling the BDP to be connected directly.

The process required several clearings and re-boots to remove the previous settings (and the new settings entered due to my less than stellar keyboarding skills). As an additional bonus, I was able to learn much about networking and the inner operation of the BDP while chatting with Adam during the reboots.

Customer service in one's purchase decision is as important as a component's quality. Once again, Bryston excels in both.