#11
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Quote:
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#12
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Quote:
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#13
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+1 in my experience as well.
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#14
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In the UK I have had excellent service from Diverse Vinyl. Not sure how good their International service is.
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#15
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Update:
Offered me a $6 credit. Wasn't interested. They are sending me a new record. I ended up ordering more records after that so I emailed them back and told them just to drop the new album in my new order to save on shipping. Turns out it was the last one, further confirming this was sent out damaged. Since they are taking care of it I'm giving them another go. |
#16
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I bought a brand new Boz Scaggs ‘Boz Scaggs’ for a friend. I got it from Elusive Disc - $34.98. He said it arrived in a outer sleeve but was not sealed. When he took it out to play a particular song he saw two bad, deep gash marks on that track. I called ED to complain and the CS person had the balls to tell me Friday Music often sends out LPs unsealed. I said BS to that. Before they send a replacement they want the damaged copy back, probably to sell to another undeserving customer. ED has had my last dollar sent to them. I wonder how Friday Music would feel to know a retailer is passing on bad info about a supplier?
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“Life is what happens to you while you’re busy making other plans” |
#17
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#18
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In the early days of shopping on the internet, the reason for doing so was to either find things you couldn’t find anywhere else but mostly because there was price competition well beyond what you could find in bricks & mortar stores. If you were willing to put up with a little inconvenience including sending back the occasional damaged or defective product that was part of “the game.” Not anymore. Now, the Amazons and others have gotten the convenience part almost perfected. But savings... buying on the internet, that’s pretty much long gone. IMO, instead of the internet being a marketplace where lots of dealers of various things competing based on price, the way it was years ago, it has become the place where everything is sold at retail. There are really no more bargains by shopping on the internet. So if you (me, we) are going to be paying retail, i.e., the same price we would pay walking into a store, we should accept no less than the quality of what we would walk out of the store with. As “free shipping”, I never once paid shipping on anything I ever walked out of a Best Buy store with or anything I bought from a local B&M audio dealer. And whatever I walked out with was not damaged in shipping— unless I bought in on a scratch & dent sale and then I knew what I was getting up front. You should accept from internet vendors no less than what you would accept buying from a local store. (Again, jmho).
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Office/Music Room Dynaudio Heritage Special. Uptone Audio EtherRegen Ethernet Switch. Akasa NUC 10i7 with Roon Rock. Bryston BDP-3 Digital Music Player (with 4 Tb Internal SSD and Synology DS920+ NAS)-->Holo Audio May Kitsune Edition DAC-->Shunyata Sigma USB—>Gryphon Diablo 120 Integreted Amp w Transpatent XL PC. Oppo BDP-105D and BDP-203. Power: Shunyata Hydra Sigma S12 PD. Additional Cabling: WW Silver Electra PC, WW Electra PC, Shunyata Venom 3 PC. Digital: WW Starlight Ethernet, WW Gold Starlight AES-EBU, WW Platinum Starlight USB. IC and Speaker: WW Eclipse 8. Bedroom System Ipad with MusicStreamer App-->Schiit Jotunheim DAC/Amp—>Audeze LCD-XC, Focal for Bentley Radiance HO, Massdrop E-MU Teak HP. AK SE 200 DAP. Mobile Survival Kit Astell & Kern SP1000M. Noble Kaiser Encore IEM with Double Helix Balanced cable, Westone W80 IEM w ALOaudio Ref 8 cable, Westone W60 IEM, Shure se535 Ltd with Westone Bluetooth Wireless cable-amp. Mark Levinson No. 5909 Wireless HP. |
#19
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Quote:
I have all but stopped buying records online. My last record purchases were from a well known Internet vendor. I purchased two albums at different times and both were defective, not from shipping but from poor quality pressings. One sounded like sandpaper on the lead in track of side A for about 10 seconds. The other album had extremely loud pops on nearly every track on both sides. Some of the defects were physically visible in the vinyl. I returned them at my expense ($14.00). The second copy of Shelby Lynn - Just A Little Lovin' still had some noise on the first track of side one but was considerably better than my first copy so I kept it. The second album, Houston Persons, arrived with loud pops on both sides again. I returned it at my expense ($7.00) and waited for a third copy to arrive. When it did it also had loud pops in two tracks on Side A, and three tracks on side B. I was so pissed off about this experience, the waiting for a replacement, and the added cost of returning albums that I haven't bought another vinyl LP since. I did not return the third copy of Houston Person (29.00 + $7.00 return, + $7.00 return). It sits in my studio where I occasionally play the few tracks on the album that do not have horrendous pops. The Shelby Lynne album ($34.99 + $7.00 return) gets played periodically, but the high-res download I have of the same album sounds better. So I have $43.00 in an unplayable Houston Person album, and $41.99 in a Shelby Lynne album that is less than perfect on the replacement. That's $15.00 shy of a C-note for two albums I am unhappy with. It sort of takes the fun out of shopping for LP's online. Having to jump through hoops with the vendor, drive to the post office to return items, and pay return shipping for defective albums isn't my cup of tea. At best it is anticlimactic.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A Last edited by jdandy; 09-08-2019 at 10:06 AM. |
#20
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The sellers who are not long time record dealers most likely have no employee who cares about the product they are selling. All they do is send the item. What it looks like is (to them) not their problem.
The solution is to avoid such vendors in the future. In the past, like five, six years ago, I was buying records from Amazon private vendors, and the Lps arrived well packaged and perfect. (fair prices too) I would think with the rise of vinyl as a 'new fad' (please do not excoriate me, just for the use of fad), also find the rise of vendors who are just feeding on the fad, instead of service to long time music lovers. New to the vinyl scene folks may just accept whatever they get tossed at them. The sellers have no time for complaints. they have too many 'satisfied with dreck' buyers to worry. Sorry for your issue with the records. But Maybe letting everyone know the inferior seller store name would be of use? |
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