Expectation of the condition of a brand new record ordered online?

[SCAudiophile]

Originally Posted by nicoff

I totally agree. If they are not willing to pay for the shipment back, why not say that you want to cancel the ENTIRE order? That will get someone thinking: "I am going to lose the sale of 4 albums for not willing to pay for the shipment of one album."

Also, feel free to escalate the issue. Talk to a supervisor or to the supervisor's supervisor.

Yes..agreed. I set a time limit for them and if nothing is done, I send it all back and dispute with my CC company.