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#1
10-27-2021, 10:07 PM
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Focal Utopia Repair
2 weeks ago I pulled out my beloved Utopia headphones and got ready for an evening of musical bliss. Unfortunately I was getting nothing from the left side. I reversed the cable, tried a different cable, and tried a different source and HP amp and the left side is just dead. I went to the Focal website and filled out their contact form, but I’ve not received any reply. Does anyone have any information on getting out of warranty repairs done by Focal? Do they do repairs in the US? Is there a phone number?
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PS Audio P10, dCS Bartok, McIntosh C1100, Legacy Wavelet, McIntosh 452, Legacy Aeris 
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#2
10-28-2021, 03:47 PM
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Not sure but:
USA Toll free : 1.800.663.9352 Order: ordersus@focal-naim.com Tech Support: focalnaimamerica.freshdesk.com/en/support/home Facebook.com/FocalNaimAmerica Monday - Friday 8am - 5pm EASTERN TIME
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MOON 600i v2-MOON Néo 260D/Rega P8+Ania Pro-ModWright PH9.0/Elac AF61/Bis Audio cables Last edited by PierreB; 10-28-2021 at 03:50 PM.
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#3
10-29-2021, 12:36 AM
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Thank you Pierre. I got ahold of Focal and they are taking care of the issue. Not sure if the original warranty was 2 or 3 years but they have extended the warranty to 5 years are and fixing my headphones under warranty. Great customer service.
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PS Audio P10, dCS Bartok, McIntosh C1100, Legacy Wavelet, McIntosh 452, Legacy Aeris
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