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Old 03-10-2023, 12:18 PM
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r042wal r042wal is offline
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Default MC500 quit on me

Last night my wife and I were watching TV and the sound that goes through my McIntosh system stopped. I have a C48 preamp to an MC500 amp. The preamp seems to work fine because the RCA-2 output feeds my Shitts headphone amp and that works fine. The headphone jack on the preamp works fine too.

We never drive the amp hard, maybe 18% - 25%. It has worked flawlessly since I have owned it.

I unplugged everything last night and plugged it back in this morning. When I turn it on the amp makes a transformer / capacitor surge/charge noise very briefly which it has always done. Today there is very minimal sound out of the speakers. At 48% it is very weak and very unclear.

I am in Owen Sound in Ontario. I have reached out to three authorized repair facilities in Richmond Hill, Toronto and London but not heard from anyone. I am recovering from tongue cancer surgery so I am not the easiest to understand on the phone compared to face to face.

The amp weighs 114 lbs so it is not easy getting it from A to B. I'm open to any suggestions.

Thanks
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Old 03-10-2023, 12:30 PM
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I'm sorry to hear of your troubles. My best suggestion is to phone a local McIntosh dealer. Many (most?) are very customer service oriented and might be willing to pick up the amplifier and deliver it to the service center - where they probably already have a relationship anyway - and then return it back to you. It might be worth it even if they charge a modest fee.

I wish for you the best.
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Old 03-10-2023, 09:43 PM
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Found an authorized repair outlet in Toronto. Taking it in Monday afternoon. :-)
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Old 03-10-2023, 10:47 PM
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Keep us posted.
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Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #5  
Old 03-10-2023, 11:41 PM
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Quote:
Originally Posted by r042wal View Post
Found an authorized repair outlet in Toronto. Taking it in Monday afternoon. :-)
Is that the guy who lives in an apartment building and will meet you in the underground garage?

I did not have a good experience with him.
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Aurender A30 -> Mac C1100 -> 2 x Mac MC611 > Franco Serblin Accordo Essence + Pair of REL Carbon Special

Aurender A10 -> Mac C1100 -> 2 x Mac MC611 > Joseph Audio PERSPECTIVE2 Graphene

VPI 40th. Anniversary Direct Drive -> Audio Research Ref. 3 Phono

Aurender A10 -> Ref 6 -> GS150 > PMC Fact 12

McIntosh MCD500 -> C1100 - >MC452 > PMC Fact 12

Aurender A10 -> -> E470 > PMC Fact 12

Speakers: Monitor Audio PL200 , , Monitor Audio GX200
PMC Fact 12

Tidal -> Aurender S10 -> Accuphase DC-37 -> Accuphase E-470 -> Monitor Audio GX200

Tidal -> Aurender S10 -> MD108T Signature DAC -> Mcintosh C1100 ->McIntosh MC452 -> JBL 4344
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  #6  
Old 03-11-2023, 10:20 PM
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r042wal r042wal is offline
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Roger Sherman in North York listed as R Service on the McIntosh web site as an authorized repair centre. If that rings a bell, would you care to share your experience?

Thanks
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  #7  
Old 03-12-2023, 11:18 PM
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Quote:
Originally Posted by r042wal View Post
Roger Sherman in North York listed as R Service on the McIntosh web site as an authorized repair centre. If that rings a bell, would you care to share your experience?

Thanks
My MCD600 was with him for many months. Did not give me any paperwork upon receipt and I thought it will be all resolved in a few days. Stopped returning phone calls. When I eventually cornered him, he said they keep sending him wrong parts! May not be his fault, but looks like McIntosh service dept do not have much respect for him. Took it to another dealer and got it fixed within couple of weeks.
I feel Roger should have kept me informed or at least answer my calls/emails!

I had other issues with MC611 mono amps and the McIntosh service rep from London ONT. came over to my house and resolved the problem. Actually made the house call!
So McIntosh service quality seems to depend on the individual service reps.

Good luck with your endeavor!
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Aurender A30 -> Mac C1100 -> 2 x Mac MC611 > Franco Serblin Accordo Essence + Pair of REL Carbon Special

Aurender A10 -> Mac C1100 -> 2 x Mac MC611 > Joseph Audio PERSPECTIVE2 Graphene

VPI 40th. Anniversary Direct Drive -> Audio Research Ref. 3 Phono

Aurender A10 -> Ref 6 -> GS150 > PMC Fact 12

McIntosh MCD500 -> C1100 - >MC452 > PMC Fact 12

Aurender A10 -> -> E470 > PMC Fact 12

Speakers: Monitor Audio PL200 , , Monitor Audio GX200
PMC Fact 12

Tidal -> Aurender S10 -> Accuphase DC-37 -> Accuphase E-470 -> Monitor Audio GX200

Tidal -> Aurender S10 -> MD108T Signature DAC -> Mcintosh C1100 ->McIntosh MC452 -> JBL 4344

Last edited by Banter; 03-12-2023 at 11:21 PM.
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  #8  
Old 03-12-2023, 11:47 PM
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One of my pet peeves; Customer Service seems to have become a lost art.
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES
CAPE COD

MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #9  
Old 03-13-2023, 07:30 AM
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r042wal r042wal is offline
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Well I appreciate the info and it's interesting how important your reputation is and how it can follow you around.

As luck would have it, Eric in London called me yesterday. As it turns out, I have a Dr. apt in London on Tuesday aft so I am going to be dropping my amp off to him an hour before.

Even though it will be a 3 hr. drive to go pick it up, a drive to Toronto and back is 4 hrs., plus I had to go to London anyway. Win, win!

Again, thanks for the heads up!
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  #10  
Old 03-14-2023, 09:42 AM
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Quote:
Originally Posted by r042wal View Post
Well I appreciate the info and it's interesting how important your reputation is and how it can follow you around.

As luck would have it, Eric in London called me yesterday. As it turns out, I have a Dr. apt in London on Tuesday aft so I am going to be dropping my amp off to him an hour before.

Even though it will be a 3 hr. drive to go pick it up, a drive to Toronto and back is 4 hrs., plus I had to go to London anyway. Win, win!

Again, thanks for the heads up!
Eric is a world class gentleman! Give him my fond regards from Burlington.
__________________


Aurender A30 -> Mac C1100 -> 2 x Mac MC611 > Franco Serblin Accordo Essence + Pair of REL Carbon Special

Aurender A10 -> Mac C1100 -> 2 x Mac MC611 > Joseph Audio PERSPECTIVE2 Graphene

VPI 40th. Anniversary Direct Drive -> Audio Research Ref. 3 Phono

Aurender A10 -> Ref 6 -> GS150 > PMC Fact 12

McIntosh MCD500 -> C1100 - >MC452 > PMC Fact 12

Aurender A10 -> -> E470 > PMC Fact 12

Speakers: Monitor Audio PL200 , , Monitor Audio GX200
PMC Fact 12

Tidal -> Aurender S10 -> Accuphase DC-37 -> Accuphase E-470 -> Monitor Audio GX200

Tidal -> Aurender S10 -> MD108T Signature DAC -> Mcintosh C1100 ->McIntosh MC452 -> JBL 4344
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