Shoutout for Aurender's amazing customer service

[r042wal]

I posted a while back about the display in my N100 turning white on me. I contacted Aurender in CA and they FedExed me a new display, display board and a USB stick with the most recent image.

My N100 is circa 2019 and I have kept it alive replacing the 4TB hard drive as a precaution. Now with the new display, I hope to get a few more years out of it. It is built like a tank. The aluminum cover on top has to be almost 1/4" thick!

I had to send an email to support to get the new display activated. Their support manager Kelly Scheidt responded within 30 minutes, updated my unit and installed the patch to get the display working.

My N100 is out of warranty yet Aurender went to all these lengths to get me back up. Thank you Aurender. Their remote support feature is a real bonus.

[Puma Cat]

Yep, those guys are great. Pleasure to work with when I reviewed the N20. Great company, great products, and excellent service and support.