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Old 09-19-2022, 03:52 PM
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Acolcer Acolcer is offline
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Join Date: Apr 2013
Location: Marvin, NC
Posts: 101
Default Bryston Customer Service

I have had a pair of Bryston 28B3 amps for the last 3-4 years and have loved the way they make my TAD CR-1's sing. However, I have had a recurring issue with my right monoblock amp where the rear circuit breaker would trip repeatedly for no apparent reason. Twice, Ivan and Bryston provided excellent customer service and had me ship back the amp for service. Each time it worked well for about a year before the problem started back up again. About a month ago, it happened again. This was the third time with the same exact issue. Needless to say, I wasn't happy. Ivan was clairvoyant - when I called him out of the blue his first thought was, "oh no, I hope Al doesn't have another issue with his amp". Ivan immediately thought a replacement amp was the only option and he made some calls and presto - I have a new amp installed and working well! I want to give a shout out to Mike Pickett and Melissa Myles for their courteous and world class support. In this post-COVID world we live in, customer support is declining and it is wonderful to see a company like Bryston step up like they have. Thank you, Bryston Team!!!!
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Bryston 28B Cubed Monoblock amps with Sound Anchor stands, Stillpoint Ultra SS, Bryston SP3 Processor, JL Audio CR-1 Sub Crossover, PS Audio P15 with Stillpoint Ultra SS, DirectStream DAC(Windom release) and PWT, Aurender N10 music server/streamer with Shunyata Sigma USB cable, Nordstrom Heimdall 2 Ethernet cable and RevOpod footers, TAD CR-1(mains) with Stillpoint Ultra SS, Bryson 9B3 Surround Amplifier, Sonus Faber Cremona M (center), Diva Swans (surrounds), (2) JL Audio F113 subs with RevOpod footers and granite bases, Oppo 95, Wireworld Gold Eclipse speaker cables, Wireworld Platinum interconnects and Wireworld Silver and Platinum Electra 7 power cables, Furutech Flux 50 in-line power filters, (6) dedicated 20 amp circuits, Shunyata outlets, Nordost QRT QKORE3 and QKORE6 Grounding Units, ADD-Pwr Sorcer X4 and various GK Acoustics acoustic panels.
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