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D'Agostino Audio Master Audio Systems |
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Thread Tools | Display Modes |
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#1
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D’Agostino excellent customer support
When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.
It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit. Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#2
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Excellent! |
#3
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That's great, Tony. how is the system settling in? Are you a believer in preamps now? (over an all-digital pre)
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#4
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Marc, I’m definitely a believer. My Linn box is still an awesome streamer/dac, but there’s a meaningful improvement in soundstage, imaging, and overall smoothness with the pre, especially with vinyl.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#5
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Great story, Tony. I wish more high-end manufacturers provided this level of service.
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#6
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Can you let me know how to pair the remote? Mine has been inoperative for a couple of years and I thought it was just broken. Thanks
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#7
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Photoboy, welcome to AA. Mine is a new model just released, if you have a D’Agostino pre and the remote hasn’t been working for a couple of years, then there’s probably something wrong with it. The pairing will only apply to the new HD model.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#8
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Second, make sure you power the unit off on the back and then power it back up with the remote "Extender" plugged into the unit. |
#9
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Thanks Jim. I believe I’ve tried that sequence with the extender and the remote was still inoperative. Also tried it without the extender. I’ll give it another try. On another subject, is there a trick to getting the 12v triggers to work? I’ve tried using stereo and mono mini plugs with no luck. Thanks.
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#10
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When you indicate you tried the sequence you did use the on/off switch on the power base and not just the remote. |
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