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  #1  
Old 08-27-2022, 11:35 PM
LewL LewL is offline
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Default Great Esoteric Customer Support

I am happy to report that I received great technical support from Esoteric’s customer support. I hade a technical question via e-mail. I received a courteous, prompt and thorough response. Just wanted to pass along a good experience. Happy customer.
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Old 08-28-2022, 04:02 PM
MCaudio MCaudio is offline
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So… a Manufacturer received an email and responded to it… exactly what here qualifies as great customer support?
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Old 08-28-2022, 05:25 PM
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Antonmb Antonmb is online now
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Quote:
Originally Posted by MCaudio View Post
So… a Manufacturer received an email and responded to it… exactly what here qualifies as great customer support?

Well, when a customer gets a prompt response that addresses all his questions or issues, and he's happy enough to post about it in a forum, I think that qualifies as great customer support.
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Old 08-28-2022, 08:24 PM
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Sure does.
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Old 08-28-2022, 09:19 PM
LewL LewL is offline
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Exactly. I received a complete and informative response to an atypical question which i sent through the customer service link on Esoteric’s website within 6 hours. So I’d say that that was an A+ in responsiveness. I was merely pointing out an instance of good service in a world where people often more quickly post complaints rather than stories of satisfaction.

It’s been almost a week since I sent a request to McIntosh and I have had no response.
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