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  #1  
Old 09-19-2022, 03:52 PM
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Default Bryston Customer Service

I have had a pair of Bryston 28B3 amps for the last 3-4 years and have loved the way they make my TAD CR-1's sing. However, I have had a recurring issue with my right monoblock amp where the rear circuit breaker would trip repeatedly for no apparent reason. Twice, Ivan and Bryston provided excellent customer service and had me ship back the amp for service. Each time it worked well for about a year before the problem started back up again. About a month ago, it happened again. This was the third time with the same exact issue. Needless to say, I wasn't happy. Ivan was clairvoyant - when I called him out of the blue his first thought was, "oh no, I hope Al doesn't have another issue with his amp". Ivan immediately thought a replacement amp was the only option and he made some calls and presto - I have a new amp installed and working well! I want to give a shout out to Mike Pickett and Melissa Myles for their courteous and world class support. In this post-COVID world we live in, customer support is declining and it is wonderful to see a company like Bryston step up like they have. Thank you, Bryston Team!!!!
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Bryston 28B Cubed Monoblock amps with Sound Anchor stands, Stillpoint Ultra SS, Bryston SP3 Processor, JL Audio CR-1 Sub Crossover, PS Audio P15 with Stillpoint Ultra SS, DirectStream DAC(Windom release) and PWT, Aurender N10 music server/streamer with Shunyata Sigma USB cable, Nordstrom Heimdall 2 Ethernet cable and RevOpod footers, TAD CR-1(mains) with Stillpoint Ultra SS, Bryson 9B3 Surround Amplifier, Sonus Faber Cremona M (center), Diva Swans (surrounds), (2) JL Audio F113 subs with RevOpod footers and granite bases, Oppo 95, Wireworld Gold Eclipse speaker cables, Wireworld Platinum interconnects and Wireworld Silver and Platinum Electra 7 power cables, Furutech Flux 50 in-line power filters, (6) dedicated 20 amp circuits, Shunyata outlets, Nordost QRT QKORE3 and QKORE6 Grounding Units, ADD-Pwr Sorcer X4 and various GK Acoustics acoustic panels.
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Old 09-19-2022, 05:12 PM
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Al… much appreciated; now “Enjoy the Music”
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES
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MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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Old 09-22-2022, 08:38 PM
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Excellent service indeed. Ivan’s spearheading this does not surprise me.
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Old 09-23-2022, 10:04 PM
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Great service from Bryston and Ivan.
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Old 10-05-2022, 10:15 PM
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I recently had a tray error show up on my BCD-3 screen. Ivan and Bryston CS were quick to respond and suggest next steps to take. The gremlin has not shown up again but Bryston has it on record has happening. Great response from retailer to manufacturer.
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Old 10-12-2022, 12:29 PM
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Tray error reappear so my BCD-3 is on its way to Bryston
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