Does anyone else have issues with GiK build quality?

[BillK]

I just got my brand new panels, and right out of the box:

• The wooden end caps on my Tri-Trap have small dents along the edge
• My Tri-Trap fabric had several staples just hanging out of it that I needed to hammer back in
• The fabric on my 1D diffuser panels have actual strings hanging out where it meets the vinyl
• The white fabric on one of my 1D panels has a nice black mark/stain along the edge.

Is this typical? If so, perhaps I need to return them and go with another vendor.

At this point I'm frightened to even take the 244s out of the box.




Edit: What I thought was a horrible paint job on the feet was actually a protective white vinyl that could be peeled off, revealing a satin finish underneath! Who knew?

[turntable]

That top photo looks like some old second hand planks of wood.

Definitely send that crap back and get a refund.

[PlanarSpeakerFan]

Just terrible looking. I can't believe a company would send out something in that condition. Refund time for sure.

I would check out Vicoustic. Their build quality is extremely high and their panels are beautiful. The company is really gaining traction in the U.S.

https://www.vicoustic.com/category/h-h-products

Best,
Ken

[FDPDK]

That surely dont look good
When i bought my monster bass traps, i had no issues
only thing i told them was that they should put some cardbord over the top where you would use you knife to open the box, so that your knife will then only hit the cardboard and not the bass traps.

[SCAudiophile]

Originally Posted by PlanarSpeakerFan

Just terrible looking. I can't believe a company would send out something in that condition. Refund time for sure.

I would check out Vicoustic. Their build quality is extremely high and their panels are beautiful. The company is really gaining traction in the U.S.

https://www.vicoustic.com/category/h-h-products

Best,
Ken

Love their products look and specs but their US distributor told me he is still waiting for product ordered last July when I talked with him a few weeks ago and then did not respond further to inquiries and a promised follow-up. Proceed carefully with them,...IMHO. Personnally, I hope they will course correct and be able to serve the US market efficiently again...

[Still-One]

I only purchased 9 of the art panels several years ago. None of the issues you have described with the other products.

[crwilli]

Those look like used panels that have been box and shipped a few times. I would call them and handle it live. Quite sure they will address your issue with aplomb.

[BillK]

The issue with the feet, aside from the poor paint job to start with, is they were shipped "sandwiched" together and it's clear they spent the entire trip rubbing against one another. (Note the feet are steel, not wood.)

Even then, I am amazed a manufacturer wouldn't even spray paint the feet (or spray them well) let alone spend a few bucks to have them powder coated or the paint baked on; a local body shop could turn those out easily.

I will definitely call them Monday. FWIW, the 244s seem to be in much better shape, but around back once again it is loose strings from the fabric material galore.

They do work wonderfully, but I may return them anyway as aesthetically (at least compared to ATS), they are definitely not what I would expect for the money.

Granted, this is the side of the 244 that would be against the wall, but still.

[Mikado463]

Wow .......my DIY traps look far better than that.

[jdandy]

Bill.......That is extremely disappointing and takes all the fun and excitement out of the experience. I purchased all of my acoustic panels and bass traps for my recording studio control room, the studio sound room, and my living room from ATS Acoustics. Not a single issue with any panels, even the ones I ordered in custom sizes.