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Esoteric Audio World Class cost no object Electronics |
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#1
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Great Esoteric Customer Support
I am happy to report that I received great technical support from Esoteric’s customer support. I hade a technical question via e-mail. I received a courteous, prompt and thorough response. Just wanted to pass along a good experience. Happy customer.
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#2
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So… a Manufacturer received an email and responded to it… exactly what here qualifies as great customer support?
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#3
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Quote:
Well, when a customer gets a prompt response that addresses all his questions or issues, and he's happy enough to post about it in a forum, I think that qualifies as great customer support.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#4
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Sure does.
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McIntosh MA8000; McIntosh MC1502; Canton Vento Reference 1 DC; E.A.T. E-Flat; Soundsmith Paua Mk II; Technics SL 1210 MK5; Audio Technica AT-150 MLX; Tascam BR-20; Teac X1000R; Pioneer RT-707; Oppo UDP 205; Denon DCD A-100; HP All-In-One Touchscreen Server; JRiver MC 28; Woo Audio WA6; Shure SRH 1840; SVS SB 1000; Jolida 502BRC; Jolida JD9; VPI 16.5 RCM; Wireworld Oasis 8 Speaker Cables; Audoquest Columbia 72 DBS IC's; Panamax PM-5400 (source components only) |
#5
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Exactly. I received a complete and informative response to an atypical question which i sent through the customer service link on Esoteric’s website within 6 hours. So I’d say that that was an A+ in responsiveness. I was merely pointing out an instance of good service in a world where people often more quickly post complaints rather than stories of satisfaction.
It’s been almost a week since I sent a request to McIntosh and I have had no response. |
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