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  #31  
Old 03-27-2013, 04:04 AM
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This reflects my personal experience too.

When you become a Manley owner, you enter in a family and the Mom AND the workers takes good care of you. Simply awesome.
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  #32  
Old 03-28-2013, 02:53 PM
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I talked with Eva Marie yesterday and told her what happened. She apologized to me and said she would look into it. She does have a dealer local to me but he doesn't have the piece I want to demo.
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  #33  
Old 03-28-2013, 03:14 PM
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All that being the case and being said, I think you should ask Ivan to change the name of this thread to something a little more in keeping with the results you have encountered.

"Really disappointed with Manley customer service" does not express the tone of the thread


Julian
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  #34  
Old 03-28-2013, 03:38 PM
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Quote:
Originally Posted by AudioNut View Post
All that being the case and being said, I think you should ask Ivan to change the name of this thread to something a little more in keeping with the results you have encountered.

"Really disappointed with Manley customer service" does not express the tone of the thread


Julian
I agree.
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  #35  
Old 03-28-2013, 04:41 PM
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Quote:
Originally Posted by taters
I talked with Eva Marie yesterday and told her what happened. She apologized to me and said she would look into it. She does have a dealer local to me but he doesn't have the piece I want to demo.
What an incredible lady. She apologizes while she had no reasons to do so.
As far as I know, the companies do not have to answer phone calls from customers. That is the role of the dealers.
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  #36  
Old 03-28-2013, 04:47 PM
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taters.......Are you happy now?




. . . . . .
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Last edited by jdandy; 03-28-2013 at 04:52 PM.
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  #37  
Old 03-28-2013, 05:17 PM
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Quote:
Originally Posted by jdandy View Post
taters.......Are you happy now?




. . . . . .
Lmao!!!
I too was trying to find a dealer near me. (There is one very far from me)
I called manley and the guy transferred me to Eve Anna's voicemail. I was thinking that I just want a dealer not to speak with the owner.lol
But I left a message and next morning I got a call from a dealer. Who was very helpful.
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  #38  
Old 03-28-2013, 05:53 PM
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Quote:
Originally Posted by AudioNut View Post
All that being the case and being said, I think you should ask Ivan to change the name of this thread to something a little more in keeping with the results you have encountered.

"Really disappointed with Manley customer service" does not express the tone of the thread


Julian
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
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Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

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  #39  
Old 07-21-2013, 10:32 AM
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I've always had excellent response and service from Manley (studio and audio). EveAnna also steps in from time to time (it also helps that I know her, but I often deal with her capable staff).
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  #40  
Old 07-21-2013, 11:00 AM
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I would second Sproink's reply. I've found Manley's customer service to be second to none. Often you'll get a response from EveAnna herself. I don't know of many companies that will provide such prompt well informed and friendly responses from the boss herself! Its like you've joined a big family, a really nice warm feeling. And of course its also awsome equipment :-)
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