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  #1  
Old 03-25-2021, 02:59 PM
cleeds cleeds is offline
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Default Praise follows BDP-3 hiccup

As some readers may recall, I dumped my Aurender a few months ago in favor of a BDP-3. My only regret has been that I didn't make the change sooner.

But today, after months of use and lord knows how many hours of service, the BDP-3 hiccuped. Nothing would load and rebooting didn't help. So I used the "restore to factory state" tool, as I had many, many times with the Aurender.

But here are the differences:
  • restoration took a few minutes, not a few hours
  • no lengthy multiple OS updates were needed after restoration
  • the music files and playlists loaded into the BDP were not deleted
  • the remedy worked on the first attempt
  • Because I was able to resolve the problem myself, I didn't need to wait days for the manufacturer to respond and mistakenly claim that the problem was actually caused by something I'd already told them I'd checked!

This is the way audio components are supposed to work. Kudos to Bryston.
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Power: multiple 20A derated dedicated lines, Tice Power Block/Titan, McIntosh MPC1500-API Ultra II-20
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  #2  
Old 03-25-2021, 03:22 PM
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W9TR W9TR is offline
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Bravo!

There is a big difference between an established audio company with a 40 year track record of outstanding service and the best warranties in the business and an 11 yo newcomer with a lot to learn about customer support.
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Old 03-25-2021, 08:58 PM
cleeds cleeds is offline
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Quote:
Originally Posted by W9TR View Post
... There is a big difference between an established audio company with a 40 year track record of outstanding service and the best warranties in the business and an 11 yo newcomer with a lot to learn ...
Yup. I shoulda known better. And I don't like to shoulda myself.
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Infinity IRS Beta speaker system; Conrad Johnson Premier 1B, Bryston 4B, Audio Research D-300 amplifiers; VPI TNT III/SDS turntable, SME-V arm; Audio Research Ref 5SE preamp; Audio Research Ref Phono 2SE; McIntosh MR-80 tuner; McIntosh MVP-881 disc player; Bryston BDA-3 DAC; Moon 430 HA headphone amp; Tandberg TD20A, Crown SX-822, Nakamichi 670ZX tape decks; Alesis Masterlink ML-9600 digital recorder; Bryston BDP-3 digital player/Qobuz.
Power: multiple 20A derated dedicated lines, Tice Power Block/Titan, McIntosh MPC1500-API Ultra II-20
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  #4  
Old 03-26-2021, 10:05 PM
gbaby gbaby is offline
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Quote:
Originally Posted by cleeds View Post
Yup. I shoulda known better. And I don't like to shoulda myself.
Nice comment on the BDP3, and you didn't even think about complaining about the interface. I feel like you, the BDP is a great piece of gear. I see, you too, own Infinity Speakers. All my speakers are Infinitys from the Prelude Composition PF-R to the Infinity RS-5b. As the slogan goes, "There is Nothing Beyond Infinity."
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Old 03-26-2021, 10:07 PM
gbaby gbaby is offline
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Quote:
Originally Posted by cleeds View Post
Yup. I shoulda known better. And I don't like to shoulda myself.
Nice comment on the BDP3, and you didn't even think about complaining about the interface. I feel like you, the BDP is a great piece of gear. I see, you too, own Infinity Speakers. All my speakers are Infinitys from the Prelude Composition PF-R to the Infinity RS-5b. As the slogan goes, "There is Nothing Beyond Infinity."
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  #6  
Old 03-27-2021, 12:21 AM
Parabellum Parabellum is offline
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I had a similar experience when I upgraded from the BDP-2 to the BDP-3 in January. It took me less than 1 hour to swap the internal SSD from one to the other and have everything back up and running, without a single hiccup.
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Old 03-27-2021, 11:03 AM
cleeds cleeds is offline
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Quote:
Originally Posted by gbaby View Post
Nice comment on the BDP3, and you didn't even think about complaining about the interface ...
Ha ha! I deserved that!
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Infinity IRS Beta speaker system; Conrad Johnson Premier 1B, Bryston 4B, Audio Research D-300 amplifiers; VPI TNT III/SDS turntable, SME-V arm; Audio Research Ref 5SE preamp; Audio Research Ref Phono 2SE; McIntosh MR-80 tuner; McIntosh MVP-881 disc player; Bryston BDA-3 DAC; Moon 430 HA headphone amp; Tandberg TD20A, Crown SX-822, Nakamichi 670ZX tape decks; Alesis Masterlink ML-9600 digital recorder; Bryston BDP-3 digital player/Qobuz.
Power: multiple 20A derated dedicated lines, Tice Power Block/Titan, McIntosh MPC1500-API Ultra II-20
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  #8  
Old 03-28-2021, 09:45 AM
hdvidguy hdvidguy is offline
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I had a strange thing happen to my BDP2, and Bryston connected into my mine and fixed it within mins. Super cool support!
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  #9  
Old 03-30-2021, 09:30 AM
gbaby gbaby is offline
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Quote:
Originally Posted by cleeds View Post
Ha ha! I deserved that!
I meant this in a good way. I like the interface, as is.
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  #10  
Old 03-30-2021, 09:40 AM
keef keef is offline
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Thanks for the feedback Cleeds.
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