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#1
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My unhappy EL-8 experience
On November 11th I purchased a set of Audeze EL-8s from a Seattle dealer, about 100 miles from where I live. The dealer was very accommodating, giving me plenty of time to listen to a variety of phones with different DACs and amps. I finally settled on the EL-8s, which I found more comfortable than their larger Audeze brethren. Unfortunately the dealer didn't have the closed model in stock, so they had them drop-shipped to me from Audeze.
8 days later I received the new phones, only to have the right channel dead out of the box. I was disappointed of course, but I run a manufacturing business myself and know that sometimes things go wrong. I emailed Audeze on Thursday evening, who were apologetic, and said "we have experienced some issues when Fedex throws these boxes around". The following Monday they sent me return instructions. After almost two weeks of no communication, I emailed them asking for status and heard they would be shipping out shortly. The replacement headphones finally arrived 3 weeks after I sent back the damaged ones, but this time the other (left) channel was dead out of the box. I contacted Audeze and my dealer and asked for my money back, since I now have a serious concern about the quality and durability of these headphones. If they can't stand up to Fedex shipping from California to Washington, what happens the first time I set them down a little too hard? And I was frankly underwhelmed and disappointed by how Audeze handled the whole replacement process and the lack of communications. I'm now waiting for return instructions and a refund from the dealer, and will continue my search for a great set of closed headphones.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#2
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Wow, sorry to hear that, I bought some closed-back EL-8's from the same dealer (I am quite sure) and I have had no problems with mine.
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#3
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Tony... sorry to hear this, I still think the dealer should have done a better job to make sure everything was made right quickly. I know that I do.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#4
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Sorry to hear about your issue .... I own EL-8s (got them from Ivan). I prefer open back, but that is a personal preference. Mine have worked perfect. Ivan mailed mine from the East Coast to California, the way they are boxed I would think they could handle being thrown around to be real honest. Very well boxed in my view...
My only complaint would be that Audeze includes a tad flimsy cables, but having a longer stronger cable made by C3 and they are golden! |
#5
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Right you are Ivan, I'm sure you would have. Had it been my customer the first replacement would have been delivered via next day air the day after I heard of the problem.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#6
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Quote:
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
#7
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The guys on 1st north of the market? I've purchased other headphones from them without problem and they're great guys, I think it became problematic once Audeze was drop shipping to me, since they didn't have stock, and apparently neither did Audeze for the replacements since it took so long. The dealer could have done a better job following up on the resolution though.
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Tony D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2 |
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