AudioAficionado.org  

Go Back   AudioAficionado.org > Manufacturers Forums > Ayre

Ayre A new dimension of musical enjoyment

Reply
 
Thread Tools Display Modes
  #1  
Old 03-23-2014, 06:28 AM
Blackstone Blackstone is offline
Guest
 
Join Date: Apr 2013
Location: USA
Posts: 224
Default QB-9 USB Upgrade

My original post was “Why is this taking so long”, but it should read “was well worth the wait!”

Last edited by Blackstone; 04-28-2018 at 10:10 AM.
Reply With Quote
  #2  
Old 03-23-2014, 09:54 AM
AudioPhilio's Avatar
AudioPhilio AudioPhilio is offline
Member
 
Join Date: Sep 2010
Location: Rochester, NY
Posts: 81
Default

What you have posted sounds like nothing more than a rumor to me. Have you called Ayre customer service and asked about getting an upgrade? It took six weeks turn around for mine, and I think that has been the turn around time for some others. Yes, that is a bit longer than I would like to waited, but the 8 months you are stating seems hard to believe. Maybe your dealer is not shooting you straight?
Ayre is a small company that has been really ambitious with product development and release this past year and that must really tax their resources considerably. But the fact that they have the philosophy to provide an upgrade path at all puts me in their corner as a loyal customer.
__________________
Primary System: Ayre KX-5, Ayre VX-5, Ayre C-5XEmp, Ayre QB-9 DSD: Sonus Faber Olympica III: Audioquest Meteor: Yamaha RXV-1800, Oppo BDP-103, Paradigm center and rear surrounds, Paradigm Ultracube 12 sub, Audience ar6-TSD
Office System: Luxman L-507uX, Esoteric K-05, Harbeth 30.1, Dual REL T5 subs, Nordost Tyr 2 cabling, Audience ar6-TSD
Reply With Quote
  #3  
Old 03-24-2014, 12:46 AM
Blackstone Blackstone is offline
Guest
 
Join Date: Apr 2013
Location: USA
Posts: 224
Default

Quote:
Originally Posted by AudioPhilio View Post
What you have posted sounds like nothing more than a rumor to me. Have you called Ayre customer service and asked about getting an upgrade? It took six weeks turn around for mine, and I think that has been the turn around time for some others. Yes, that is a bit longer than I would like to waited, but the 8 months you are stating seems hard to believe. Maybe your dealer is not shooting you straight? Ayre is a small company that has been really ambitious with product development and release this past year and that must really tax their resources considerably. But the fact that they have the philosophy to provide an upgrade path at all puts me in their corner as a loyal customer.
Ayre won't even return my calls. And the dealer I work with always shoots me straight.
Reply With Quote
  #4  
Old 03-24-2014, 10:28 AM
Manbient's Avatar
Manbient Manbient is offline
Member
 
Join Date: May 2013
Posts: 85
Default

My dealer told me just to not bother for now until things slow down a bit for them. I doubt it's the way you presented, but I'm sure they are pretty bogged down with trying to do the upgrades. My QB-9 still sounds great anyway, just light when I bought it so I'll probably just upgrade to the next DAC they do in a 5 series (whenever that might be!)
Reply With Quote
  #5  
Old 03-24-2014, 12:37 PM
Jwhcfi's Avatar
Jwhcfi Jwhcfi is offline
Member
 
Join Date: Jun 2013
Location: Greenville, SC
Posts: 53
Default

I had a bad QB-9 experience with Ayre in 2012. I bought a new unit Feb 2012. It had a technical issue with spurious noise. Not repeatable, random noises. They initially said nothing was wrong but claimed to swap out the mother board. The first instant I had the "repaired" unit on it started with the same issue. After 6 months of the run around they agreed to send me a factory demo unit to see if it did the same thing in my system. It did not. Finally, after nearly a year, they agreed via email to send me a replacement unit. Over two months went by ... radio silence. I got fed up and asked for a refund. Alex Brinkman was a real turd at that point and stiffed the dealer who was a real professional the whole way. While I had the factory demo on hand I went to the McIntosh dealer and did an A-B with the D100 DAC. I bought the Mac. Never had a moments issue with noise of any kind. Ayre make good gear but the customer service has really gone down hill.
__________________
Wes
-------
ARC LS27, ARC VS115, McIntosh D100, Mac mini, Vandersteen Treos, Audioquest cables, Shunyata Hydra AV
Reply With Quote
  #6  
Old 03-24-2014, 02:10 PM
adhesiv's Avatar
adhesiv adhesiv is offline
Senior Member
 
Join Date: Jul 2011
Location: Southern California
Posts: 602
Default

I also had an interesting experience where my K5xe had been upgraded to an MP but they didn't place the "new" identifying sticker on the unit. I didn't know until I tried to sell it and was asked about why the sticker was missing if it was indeed an MP.

I called Ayre to try and rectify it...at least get them to send a message in writing proving this serial number was indeed an MP but they took over a month to call me back (after multiple attempts of calling them) and then refused to help at all. They wouldn't even help prove to me, the current owner, that the change was made...end result...I took a hit on the sale cause I couldn't prove it was upgraded...this was about 3 years ago.
__________________
Jayson
Analog: Garrard 301 (Hammertone) | Woodsong Audio Plinth | Schick | Ortofon SPU 90th| A23 SUT (SPU)
Everything Else: Devialet D-Premier | KEF LS50 | Sennheiser HD700 | GEEK Out / Pulse X
Reply With Quote
  #7  
Old 03-24-2014, 04:11 PM
edkoz's Avatar
edkoz edkoz is offline
Senior Member


 
Join Date: Jun 2012
Location: north/western ny
Posts: 1,230
Default

From what has been posted above, Ayre SHOULD go on the do not buy list!
__________________
2 Channel - Esoteric KO3, VPI Classic, C2300, MS300, MEN220, Bryston 7b SST, B&W 802D, JL F113 (2), MDA 1000, Olive 4HD, Sonos w/Remedy, WW Silver Eclipse ICs , Stillpoints Ultra mini, MR85 tuner, Aurender A10 server

Headphone listening
- Audeze LCD3 with Moon Audio Black Dragon Balanced cables, Sennheiser HD650, WW silver Eclipse Nano cable, Bryston BHA-1 amp


HT -
MX135, OPPO 103D, B&W CDM7, B&W center, Sony 65" LCD
Reply With Quote
  #8  
Old 03-24-2014, 10:47 PM
BillK BillK is offline
Guest
 
Join Date: Jan 2011
Location: Colorado
Posts: 961
Default

Quote:
Originally Posted by adhesiv View Post
I also had an interesting experience where my K5xe had been upgraded to an MP but they didn't place the "new" identifying sticker on the unit. I didn't know until I tried to sell it and was asked about why the sticker was missing if it was indeed an MP.

I called Ayre to try and rectify it...at least get them to send a message in writing proving this serial number was indeed an MP but they took over a month to call me back (after multiple attempts of calling them) and then refused to help at all. They wouldn't even help prove to me, the current owner, that the change was made...end result...I took a hit on the sale cause I couldn't prove it was upgraded...this was about 3 years ago.
Not to excuse Ayre here, but wouldn't the receipt for the upgrade from your dealer/Ayre have sufficed?
Reply With Quote
  #9  
Old 03-24-2014, 11:04 PM
audioguy3107's Avatar
audioguy3107 audioguy3107 is offline
Go Dawgs


 
Join Date: Jan 2011
Location: Atlanta, Georgia
Posts: 5,468
Default

Quote:
Originally Posted by edkoz View Post
From what has been posted above, Ayre SHOULD go on the do not buy list!
This is utter nonsense. Ayre is universally known in the audio world as having service that is second to none and can be verified by reading many other sites on the web. Just because a small company doesn't have 5,000 employees to take care of everyone's upgrade a.s.a.p. doesn't mean it should go on a don't buy list. Heck, I was in Boulder one time and called them from the side of the road on a whim to see if they would mind giving me a quick tour of their operation. They said sure c'mon over and made time for a quick meet. Not only that, they also took care of me on a used piece that had a quirky problem all for the cost of shipping. I'd buy any one of their products and not have a second thought. If one of the top selling high end DACs need an upgrade, I'm sure some patience is warranted due to the amount of people clamoring for the upgrade. No companies are perfect.....cut em some slack unless there's something shady going on.
__________________
Library: Speakers: Avalon Acoustics Isis, Subwoofers: (2) REL Acoustics 212SE Amplification: D’agostino Momentum preamplifier, D’agostino S250 stereo amplifier Digital: dCS Rossini CD/SACD transport, dCS Rossini DAC/streamer/master clock. Analog: Brinkmann Taurus table, Lyra Etna Lambda, Audio Research Ref. Phono 3
Reply With Quote
  #10  
Old 03-24-2014, 11:08 PM
ChrisAZ's Avatar
ChrisAZ ChrisAZ is offline
Senior Member
 
Join Date: Feb 2013
Location: Front Range, CO
Posts: 723
Default

I upgraded to the DSD when my QB-9 went in for a repair. Turnaround was 4 weeks - this was back when they started doing the upgrades. Ayre could not have been more communicative or helpful. I went to them directly rather than through a dealer. The upgrade was well worth the cost - the unit sounds great. Given the negative stories above I thought it only fair to post a positive experience.
__________________
Clearaudio/Ortofon/Esoteric/Aurender/Ayre/McIntosh/Pass Labs/Harbeth/REL
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Audioaficionado.org tested by Norton Internet Security

All times are GMT -4. The time now is 05:17 AM.



Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2022, vBulletin Solutions, Inc.
©Copyright 2009-2022 AudioAficionado.org.Privately owned, All Rights Reserved.
Audio Aficionado Sponsors
AudioAficionado Subscriber
AudioAficionado Subscriber
Inspire By Dennis Had
Inspire By Dennis Had
Harmonic Resolution Systems
Harmonic Resolution Systems
Wyred4Sound
Wyred4Sound
Dragonfire Acoustics
Dragonfire Acoustics
GIK Acoustics
GIK Acoustics
Esoteric
Esoteric
AC Infinity
AC Infinity
JL Audio
JL Audio
Add Powr
Add Powr
Legend Audio & Video
Legend Audio & Video
Audio by E
Audio by E
Canton
Canton
Bryston
Bryston
WireWorld Cables
WireWorld Cables
Stillpoints
Stillpoints
Bricasti Design
Bricasti Design
Furutech
Furutech
Shunyata Research
Shunyata Research
Accuphase
Accuphase