McIntosh Customer Service: Huge Shoutout!

[nikto34]

Originally Posted by Vintage Pete

I've never had to actually send a piece of equipment to the plant for service, but I've had many, numerous interactions with McIntosh for service questions, vintage parts, and more. They've always been very helpful. It's amazing you can still get replacement glass panels for units upwards of 50 years old.



I've toured the plant now I think 5 times, the last time in 2017. I'm due for a visit to Vestal (next year is my 45th High School reunion). I don't know if by then they'll have resumed tours, but if they have, I'll schedule one.

I hope to some day be able to take a tour if I am ever near the factory.

[Formerly YB-2]

Originally Posted by Vintage Pete

I've never had to actually send a piece of equipment to the plant for service, but I've had many, numerous interactions with McIntosh for service questions, vintage parts, and more. They've always been very helpful. It's amazing you can still get replacement glass panels for units upwards of 50 years old.

+1
Exactly my experience as a many-year "McIntosh person" at the turn of the century. Have even had Charlie Randall respond to my inquiries a time or two.

[TOGA]

I had quite a bad experience recently.
I sent C2200 in to have a bad display repaired.
6 weeks of waiting before I got a cold answer from
USA Hq ,Sorry spare parts not available anymore. And no
Suggestions or trying to help me out. I think C2200 is not so rare and old that essential parts can run out so easily.

But even With poor old products serviceability, I still have some Luck. After 4 months of trying to have it fixed. It become good all by itself as I used it.
I at first thought Mcintosh stands behind all products they made since the first day. May be that is what ARC and Accuphase do.
IMG_9052.jpgIMG_9054.jpgIMG_9055.jpg

[shindo]

I have to give a shout out to Ron Cornelius . He had my platter replaced on my MT5 no questions asked . Took less than a week.

[62caddy]

Originally Posted by TOGA

I had quite a bad experience recently.
I sent C2200 in to have a bad display repaired.
6 weeks of waiting before I got a cold answer from
USA Hq ,Sorry spare parts not available anymore. And no
Suggestions or trying to help me out. I think C2200 is not so rare and old that essential parts can run out so easily.

But even With poor old products serviceability, I still have some Luck. After 4 months of trying to have it fixed. It become good all by itself as I used it.

It's paradoxical (and disheartening) that there's rarely a problem in getting a 40-60 year old McIntosh repaired yet for the comparative youngster MC2200, it is.

[FreddieFerric]

Originally Posted by TOGA

I had quite a bad experience recently.
I sent C2200 in to have a bad display repaired.
6 weeks of waiting before I got a cold answer from
USA Hq ,Sorry spare parts not available anymore. And no
Suggestions or trying to help me out. I think C2200 is not so rare and old that essential parts can run out so easily.

But even With poor old products serviceability, I still have some Luck. After 4 months of trying to have it fixed. It become good all by itself as I used it.
I at first thought Mcintosh stands behind all products they made since the first day. May be that is what ARC and Accuphase do.
Attachment 66141Attachment 66142Attachment 66143

Am I reading your photo's correctly? You bought a used unit that was apparently DOA and didn't go back to he seller for a refund?

Doesn't relieve Mc from not having the ability to fix it,but still...

[Fbgbill]

I have never needed to have warranty work but I have asked technical questions and both times Ron has responded very quickly and informative. I had McIntosh bacon the 80's and that was when they had the clinics at various dealers. I always took my amp in for a check. Cannot remember the techs name but he was an old-timer well known.

[Craig_B]

Great to hear about positive customer service stories.