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Old 06-06-2020, 09:43 AM
James Tanner - Bryston James Tanner - Bryston is offline
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Default Bryston 20 Year Warranty Question

MEMO: To All Bryston Customers
SUBJECT: Bryston 20 Year Warranty Question

June 2020

Hi Folks,

A number of times over the years I have been asked about the Bryston 20 Year Warranty and how it came about. In a recent interview I did for a European magazine I was asked again and thought my answer may be of interest to our customers.

“James you are famous for the fact that your company provides a 20-year warranty on analog devices. Does it work? Is it worth it? Is it not so that this warranty is really included in the price of the product and the customer pays for it at the start?”


ANSWER

We implemented the 20 year warranty in 1990 when we were 18 years old.

Even though back then we had a 5 year warranty we had never charged for a repair. So after 18 years we were still seeing our original amplifiers operating without issues so we decided to make it official and offer a 20 Year warranty.

So the warranty was never about who pays for it – it was the outcome of building a product with the best possible parts and with the long-term reliability in mind.

Many people assume that we just build in the cost of inevitable repairs, but we don’t. We work really hard to design robust gear that will outlast us all. Furthermore, our electronics go through a 100 hour test cycle at our factory before shipping to ensure quality.

Another unforeseen outcome at the time of implementing the 20 year warranty is it affected the way our engineers design our products. If the engineer has to think in terms of the gear lasting 20 years his or hers decisions about what parts to incorporate and what life expectancy of all circuit layouts and electrical issues are critical to the process. This makes for a culture that truLy is dedicated to a reliable and long-lasting product.

James Tanner
V/P Bryston

Last edited by James Tanner - Bryston; 06-06-2020 at 11:45 AM.
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Old 06-06-2020, 11:03 AM
damacman damacman is offline
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I am not a Bryston owner. I've never owned a Bryston product.

This will change.
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  #3  
Old 06-06-2020, 12:26 PM
GSOphile GSOphile is online now
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Legendary transferrable warranty that could not work without outstanding product reliability to back it up. Kudos to Bryston!
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Old 06-06-2020, 01:40 PM
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I have owned/sold Bryston for over 12 years. Other than one isolated case of blatant shipping damage; I have never witnessed a single failure requiring Service.

That fact is truly remarkable!
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Old 06-06-2020, 10:03 PM
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Quote:
Originally Posted by damacman View Post
I am not a Bryston owner. I've never owned a Bryston product.

This will change.

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Old 06-06-2020, 10:28 PM
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I have deep respect for Bryston. No nonsense, great performing gear. When I was building out my 7.1 theater some years back, Bryston was the first on my list to power the Sonus Faber speakers. https://youtu.be/a3i_DETaCg0
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Old 06-07-2020, 10:13 AM
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Purchased my first Bryston gear from Take-5 in New Haven in 1988. Pair of 2B-LP amps that were running bridged as mono-amps driving 4-ohm speakers (against Bryston's specific recommendation). Listened to them for 10yr (running very hot - there was a reason for that recommendation) without a fault. Have owned at least a dozen other pieces (BP-25, 4B-ST, 3B-ST, BP-17cubed, etc.) since. Cannot recommend Bryston more highly. Not just for the 20yr warranty (un-needed), but for the great SQ and functionality.
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Old 06-11-2020, 10:47 AM
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If I was just getting into HiFi Bryston would certainly be a shop stop for me. I am too old and too much money sunk into current systems to think about changing manufacturers. Although I do own 2 Bryston pieces.
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