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Classe' Audio Uncompromising Audio |
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#1
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No Repair or Tech Support for Older Classé Products!
I own a pair of Classé M-700 monoblock amps. When I purchased them many years ago, they came with a "Lifetime Warranty."
Recently, both of them failed, which I attribute to aging electrolytic caps in the power supply. When I contacted Classé to arrange for repair, I received the following response: "Thank you for calling in about your M-700 amplifiers. As you noted in your voicemail, there has been significant changes to Classé operations in the past few months, which include moving all service and support from Montreal to Boston, closing the Classé building in Cananda, and just now within the past couple weeks Classé has been acquired by United Radio. During the transfer from the Montreal repair facility to the Boston facility attempts were made to bring down as many parts as we could for repairs. However there were certain parts we could not collect, mainly for pre Delta 2 series or legacy unit including the M-700. As a result we can only recommend contacting a reputable nearby audio electronics repair shop to ask if they can diagnose and possibly repair the unit. We realize that this is not a favorable suggestion, but at this time it is the only one I can provide. I apologize for this inconvenience. Please let me know if you have any questions. Kind Regards, Ken Bunker | Technical Support Bowers & Wilkins - North America" Needless to say, I am not a happy camper... Does anyone have a recommendation for a NYC repair service? SOTA Cosmos (vacuum, Electronic Flywheel), SME V, Koetsu Rosewood Signature Esoteric X-05 SACD player, Alesis ML-9600 mastering CD burner, Nakamichi 700 ZXE Cassette Deck! Pass Labs XP-15 phono stage Pass Labs XP-30 (with Revelation Audio Labs 'Passage' CryoSilver Reference DualConduit DB-25 umbilical cables) & Hovland HP-100 preamps Edge G8+ laser-biased monoblocks & Classé M-700 monoblocks Rockport Atria & Infinity IRS Beta Speakers MIT Shotgun ICs & SCs Shunyata Denali 6000T, Shunyata Alpha NR, Delta NR, Viper Ztron, Venom HC & Harmonic Technology PCs, Synergistic Research Blue & Black fuses, Hi-Fi Tuning fuses Klaudio LP200 ultrasonic RCM |
#2
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Crumhorn.......The M-700's are not going to magically come back to life on their own, and it is clear B&W is not interested in attempting to provide service. I suggest you do as Ken Bunker suggested, find a reputable nearby audio electronics repair shop and get you amplifiers fixed.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#3
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#4
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I would not be a happy camper either with the cold shoulder you have received.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#5
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I suggest you try the re-animated Classe group, now owned by Sound United and run by the original top management. (N.B.: This is not United Radio.)
PM me if you need help. |
#6
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So they certainly seem to have written their older products and customers off. Once the company changed ownership, I expected that they might not honor the lifetime warranty, and that I would need to pay for the repairs, and I was OK with that. But to be given the total brush-off? That's a whole different kettle of fish. I can guarantee that Classé has seen the last of me as a customer. And it should give anyone considering a purchase of their products serious cause for concern... Thanks for your kind offer of assistance! Since my original post, a former Classé dealer in NY recommended a local repair shop, but it was too late to call them today. If they can't do the work, I'll be in touch. |
#7
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We can bypass all that.
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#8
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Originally Posted by Crumhorn
The message from B&W that I quoted above was in response to the "Customer Repair Request Form" I submitted through the Sound United website! When I tried calling Sound United, they refused to connect me to anyone, insisting I use that form. Thanks, Kal! I would appreciate any advice or suggestions you have to give! I think it would be great if you can share them with the whole community by posting them here, if possible. If that's not possible, PM me, or let me know & I'll PM you. I gave some additional details in post #13 above. I did reach the NY repair place (Technetron), & they say they are Classé authorized service & can repair my amps (at the going rate - not for free), so that's what I'll go with unless I can make some progress with Sound United. The next challenge will be to get them wherever they're going - at 70 lbs each (unboxed) that's a challenge without a car |
#9
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#10
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Wow I'm sorry to hear that; So much for the "lifetime warranty" which was surely factored in to the original purchase price.
Makes note to self; avoid Classe products |
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