Nordost quality concern

[TOGA]

Originally Posted by cleeds

This is just nonsense. If this is not a materials failure - then what caused the failure? It would be fine if Nordost declined a no charge repair because the cable was out of warranty, but to say there is no materials issue is absurd.

For personal reasons I won't get into here, I've always been leery of Nordost products. This lame response from Nordost to Toga just confirms my doubts.

Yes it is absurd. Agreed.

[TOGA]

How well made is their Halo plugs ?
I took s photo of the male connectors, the one that iwaa broken and returned to factory last year, notice the blade, the LIne blade was clearly out of alignment. And that when it was new. IMG_3927.jpgIMG_3928.jpgIMG_3926.jpg

[cleeds]

Originally Posted by TOGA

How well made is their Halo plugs ?
I took s photo of the male connectors, the one that iwaa broken and returned to factory last year, notice the blade, the LIne blade was clearly out of alignment. And that when it was new. Attachment 64007Attachment 64008Attachment 64009

That is one sad looking AC plug, for sure! I'm sure Nordost can give you an explanation for that but it won't be a good one.

[rnrmf1971]

Originally Posted by TOGA

How well made is their Halo plugs ?
I took s photo of the male connectors, the one that iwaa broken and returned to factory last year, notice the blade, the LIne blade was clearly out of alignment. And that when it was new. Attachment 64007Attachment 64008Attachment 64009

I've experienced similar issues with blades on various power cables and the ground pin of the Furutech connectors on my two heaviest and most inflexible power cables.
In fact, Furutech changed the design of the ground pin a few years ago due to the pin loosening or breaking off.
See the picture of the older version vs the newer version, below.

Older:


Newer with ground pin support:

[TOGA]

Originally Posted by rnrmf1971

I've experienced similar issues with blades on various power cables and the ground pin of the Furutech connectors on my two heaviest and most inflexible power cables.

In fact, Furutech changed the design of the ground pin a few years ago due to the pin loosening or breaking off.

See the picture of the older version vs the newer version, below.



Older:





Newer with ground pin support:

This sadly cost me a lot of money too !
The FI50 on the stupidly stiff like a stick Siltech Double CrownIMG_3933.jpg

[rnrmf1971]

Originally Posted by TOGA

This sadly cost me a lot of money too !
The FI50 on the stupidly stiff like a stick Siltech Double CrownAttachment 64018

In fact mine were the Triple Crowns with the loose and broken ground pin. They're the hardest cables I've ever worked with in my system.
Siltech was nice enough to replace with the updated version of the NCF connector. They provided great customer service, fortunately. Siltech were the ones that made me aware of the Furutech manufacturing update.

Good luck with the Nordost cables. They're worth enough to pay the repair cost even though their request for $200 seems unnecessary.

[Masterlu]

Siltech was way too rigid for my cable dressing obsession.

[TOGA]

Originally Posted by Masterlu

Siltech was way too rigid for my cable dressing obsession.

Double Crown is a busbar, not cable.

[TOGA]

Nordost offereda new warranty for the new 200$ IEC connector
And gave me RA number.
But then I have to ship it across the globe to claim for any future breakage.
I don’t make a decision yet.

[W9TR]

I know it is a hard decision to make. Your cable is worth much more repaired with a new warranty. I would ask them to make it transferable to the new owner so you could sell the cable and get something from a quality manufacturer that stands behind their products.