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  #1  
Old 04-22-2010, 12:12 AM
dirtbag dirtbag is offline
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Default What's taking so long?
Around Feb. 20 I ordered a B100SST with the built in Dac. from my long time
dealer. I had one shipped to me within a week, but it was missing the Dac. So I sent it back and I am still waiting arrival of the proper unit. Apparently
Bryston is having a hard time building the Dacs fast enough.
What is taking so long? Over 2 months is a long time to wait, especially after I had a taste of the B100 for one day and it sounded wonderful.

Hurry up Bryston!
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  #2  
Old 04-22-2010, 08:26 AM
James Tanner - Bryston James Tanner - Bryston is offline
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Quote:
Originally Posted by dirtbag View Post
Around Feb. 20 I ordered a B100SST with the built in Dac. from my long time
dealer. I had one shipped to me within a week, but it was missing the Dac. So I sent it back and I am still waiting arrival of the proper unit. Apparently
Bryston is having a hard time building the Dacs fast enough.
What is taking so long? Over 2 months is a long time to wait, especially after I had a taste of the B100 for one day and it sounded wonderful.

Hurry up Bryston!
Hi Dirtbag - can you give me some details - what dealer etc. There is no way this should be 2 months - maybe a week to 10 days at most - there is something amiss

jamestanner@bryston.com


james
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  #3  
Old 04-22-2010, 10:06 AM
dirtbag dirtbag is offline
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James,
thanks for your reply.I'll email you
Last edited by dirtbag; 04-22-2010 at 10:10 AM.
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  #4  
Old 04-22-2010, 12:06 PM
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jdandy jdandy is offline
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dirtbag.......I am curious now, so what's happening.
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Old 04-22-2010, 06:41 PM
dirtbag dirtbag is offline
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dirtbag.......I am curious now, so what's happening.
James is looking into it for me.
I'll let you know when I get more info.
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  #6  
Old 04-22-2010, 08:27 PM
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gtubes gtubes is offline
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I have to say, overall, and in my experience Bryston has some of the best customer service out there.
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  #7  
Old 04-22-2010, 08:38 PM
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Did you try calling them before starting this thread?
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Old 04-23-2010, 12:06 AM
dirtbag dirtbag is offline
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Did you try calling them before starting this thread?
I have only been talking to my dealer and I was just curious if anyone else was having the same issue as I was.
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  #9  
Old 04-23-2010, 08:09 PM
dirtbag dirtbag is offline
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The issue has been resolved with much help from James Tanner.
There was some miscommunication at my dealers end that Bryston was completely unaware of. James stepped in and got it sorted out and my B100SST will be shipped next week.
I'll cut my dealer some slack because he has teated me very well for years
and I do live a few thousands away from him now.

Thank you to James for helping out and I am really excited about getting the
B100. I did purchase a B60R as well that I have received that I am extremely happy with so the B100 must be incredible.

Thanks again James
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  #10  
Old 04-26-2010, 12:24 PM
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Socal Sam Socal Sam is offline
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Quote:
Originally Posted by dirtbag View Post
...I'll cut my dealer some slack because he has teated me very well for years and I do live a few thousands away from him now...
Glad everything worked out. BTW, getting "teated" well counts for a lot!
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