#1
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JL Audio customer service 5 stars!
I feel compelled to to relay my recent experience with the folks at JL Audio.
I recently had an issue with one of my F112s. I put in a call to the dealer I bought it from to ask if he had any suggestions. As I was waiting for him to get back to me, I looked up the JL website, and sent them an e-mail. Within 5 minutes, I had an e-mail response with the probable cause, and that they have a 3 year warranty, and the info they needed to proceed. They also let me know that they had a flat rate repair, for $300 that included return shipping. For that price they would make any repairs needed to the electronics, including a few upgrades that they had implemented, and check the driver, and repair, or replace it if it did not meet specs, and return ship it back to me. In the mean time my dealer had got back to me with purchase date, and suggested that I bring it in. I responded to JLs e-mail with the info they needed. I was a bit upset that the unit was just shy of 2 months out of warranty, but what can you do. They wanted my contact info as well. Ten minutes later, at 6:15 PM(after closing), I get a phone call from them, letting me know that they were not the kind of company that would not take care of a problem so close to the expiration of the warranty, and that they were going to cover the repair! Awesome! I ship the unit out the next day. I get it back two weeks later! Awesome! Except, it not my sub. I sent them a gloss black F112. I was sent a satin black F112 that was not mine. I contacted them to let them know. It took them a couple days to investigate the mix up. My sub was delivered to another dealer, and was picked up by his customer. After another 2 days of them waiting to hear from the person who received my sub with no response, they called to let me know that they were not going to keep me waiting any longer, and were sending me out a brand new F112V2, as mine was aV1!. Three day later a brand new Gloss black F112V2 is sitting here in my living room. I don't think you can ask for any better customer service than that. I was considering trying some RELs with my 2 ch system, but after this experience, I will be proudly be standing behind JL Audio!
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VAC Master Line stage on Stillpoint Ultra SS VAC Signature 200iq monos on Stillpoint Ultra SS, MX-150 Parasound JC-1s (3), A-21 Kharma dB11-s Mains, Cremona M (center) Grand Pianos (rears) JL Audio Gotham G213 V1(1) F-112V1(1) F-112V2(1) Clearaudio Innovation Wood, Benz Micro Gullwing SLR Dynavector XX2 MK2 Ortofon Cadenza Bronze Audio Research Ref 2se phono Lumin X1 Lumin S1 Oppo-205 AudioQuest Hurricane HC, Tornado HC(2), and Thunder HC, Diamond RJ/E PS Audio P-10(2) AC-3, AC-5, AC-10 PCs. (6) dedicated 20 amp circuits, (6)Furutech outlets. (1) GDX-DR-NCF, (2) GDX-D Gold, (3) GDX-D Rhodium AZ Absolute Copper, and Clear Day Audio solid silver Bal ICs. WW Gold Eclipse 7 speaker cables. Rob |
#2
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Great to hear!
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TAD Reference One MK2 Loudspeakers, Esoteric Grandioso M1 Monoblock Amplifiers, Esoteric Grandioso C1 Linestage Preamplifier, SilenZio Music Server, Shunyata Everest 8000 x 3, Omega XC x 3, Omega QR x 2, Furutech GTX-D NCF(R) AC Receptacles |
#3
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Awesome to hear that JL Audio is standing behind their products with excellent customer service!
B |
#4
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Very commendable.
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#5
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For this reason I am glad I have 4 JL Audio subs. Two F113v2s and two F112v1s. Great company and the Einstein of subs, Barry Ober with JL Audio, is only 45 minutes from my house. I do not know of any other sub company that offers the musicality and exuberance when called for.
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Two Channel: McIntosh C2300 preamp, MC601 amps x2, MR88 tuner, MEN220; Esoteric K-03X; Aurender N100C 4TB; B&W 802D2 Diamonds, JL Audio F113V2 x 2 on Sound Anchor Sub Stands; VPI Classic Signature Piano Black, Ortofon Cadenza Black, VPI SDS, periphery ring, StillPoints center weight, Gingko Audio ClaraVu Dust Cover CT, KAB SpeedStrobe, Dr. Feickert Analogue Protractor; Sonos with W4S digital modification to W4S Remedy to Esoteric; W4S PS1 Linear Power unit for the 2x Remedy and Recovery w/ W4S PS1 Power Cord; Torus RM20; Wireworld Silver Series 7 Electra/Starlight/Eclipse cables and WW Platinum Power Cord for Amps and Platinum USB for Aurender; KLAUDIO RCM; Steve Blinn Designs extra wide three shelf rack; GIK Acoustics panels and bass traps, StillPoints Ultra Minis under all gear and Stillpoint Ultra SS under amps and speakers. Home Theater 7.2: McIntosh MX150, MC452, MC207; B&W 803D2 Diamonds, HTM2 center, CWM7.3 surrounds; JLAudio F112 x2 subs; Panasonic TC-P65ZT60 65" Studio Master Plasma; Oppo 205; Crown FM Two Tuner; Sonos with W4S Remedy; Apple TV; Furman Elite 20 amp PFi x2; WW and AQ Cables/Cords; Salamander Synergy Four Bay Cabinet Office 2ch with McIntosh vintage refurbished gear: McIntosh MC275V6 x2 tube amps; Klipsch Cornwall I vintage speakers (1982); AQ Dragonfly Red DAC/Jitterbug/cables; PS Audio Dectet Power Center; Mcintosh C28, MC2105, MR78 (with mod), MQ101, each with original walnut cabinet and panloc (1976), MCD7008 (1996), ML1C speakers (1976); Bang & Olufsen Beogram 4002 turntable (1976) with new SoundSmith SMMC20CL cartridge (2015); Salamander double rack |
#6
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Great story, I hope you had let them know how satisfied you are too.
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#7
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Quote:
I forgot to mention that Randy, in tech support followed up with a call that lasted over an hour, to make sure i understood how to properly set up the new sub, and get the time, and phase alignment integrated with my main speakers. Just first class!
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VAC Master Line stage on Stillpoint Ultra SS VAC Signature 200iq monos on Stillpoint Ultra SS, MX-150 Parasound JC-1s (3), A-21 Kharma dB11-s Mains, Cremona M (center) Grand Pianos (rears) JL Audio Gotham G213 V1(1) F-112V1(1) F-112V2(1) Clearaudio Innovation Wood, Benz Micro Gullwing SLR Dynavector XX2 MK2 Ortofon Cadenza Bronze Audio Research Ref 2se phono Lumin X1 Lumin S1 Oppo-205 AudioQuest Hurricane HC, Tornado HC(2), and Thunder HC, Diamond RJ/E PS Audio P-10(2) AC-3, AC-5, AC-10 PCs. (6) dedicated 20 amp circuits, (6)Furutech outlets. (1) GDX-DR-NCF, (2) GDX-D Gold, (3) GDX-D Rhodium AZ Absolute Copper, and Clear Day Audio solid silver Bal ICs. WW Gold Eclipse 7 speaker cables. Rob |
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