The unit was supplied by PurePower through their authorised distributor. They have promised service on several occasions but just haven't delivered anything.
Based in the UK, the responsibility rests with the UK retailer under our sale of goods legislation. The retailer is as frustrated as I am and will make the situation right by supplying alternative product. He will then have the option to file a claim against the manufacturer ( for what that is worth). I have a good relationship with the UK retailer, having bought a few items including my Rockport speakers from them and I know they will help however the whole episode leaves a very bad taste.
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