Follow up
I received an e-mail from Ryan yesterday stating that after they received my preamp they discovered the problem. Ryan gave me a detailed rundown, but in a nutshell, one of the two screws that mounts the input motor for the bad channel had completely come out, so it was a mechanical issue rather than electrical and has been repaired. That being said, they are running it over the weekend and doing testing to make sure that everything is ok electrically before sending it back to me. Great and punctual customer service from Ryan and Ayre.
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