I had originally purchased an 880 but due to the charging dock design flaw, they replaced it 3 times until I convinced them to just send me a One, which they did. I have no issues with the one.
In the beginning, I was controlling an old Sony VHS machine set to record the same time each weekday so it would have to turn off Time Record and then turn on VHS and then reverse when done. It had issues with the Timer Record toggle and when I asked them about it, they logged into my account and just fixed it to work on their end, which was great support.
Oh and they never wanted any of the remotes back, including the first One that came with the bad bulging battery issue.
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