[Aescalpius]

I have to agree that both ARC and Bryston provide outstanding customer service. I was having problems with data dropouts and digital grunge while using my DAC 8 on the USB input. Kalvin was very helpful on the phone and they eventually took the DAC 8 back for a complete check-up at no cost to me. Ultimately it turned out to be the computer music server that was at fault. Throughout the whole experience Kalvin and others at ARC were very understanding and helpful. I also had a problem with my Ref5, a blown resistor I think. They took it back, fixed the problem and, while it was there, upgraded a few other components to the current spec. Really quite outstanding service, I can't recommend them highly enough!