I just picked up my upgraded QB-9 and it is burning in now. I'm looking forward to listening after some burn-in.
However, the reason I am writing now is to shed light on how long the upgrade process has taken: it's been over 14 MONTHS since I signed up for an upgrade. In my opinion, Ayre totally dropped the ball on these upgrades. Not only has it been more than 14 months of waiting, but it took 10 full weeks for Ayre to actually perform the upgrade and get it back to me. This is simply unacceptable customer service. During those 14 months, I received "updates" indicating that my number would probably come up in the queue as soon as last March. This was followed by numerous other predictions (June, September, October, etc.).
Don't get me wrong -- I think the $500 upgrade price is probably a good deal for the performance upgrade (based on reviews). And I have nothing but admiration for Ayre's engineering chops. But 14 months is just crappy customer service.
Last edited by easystreet21; 01-29-2015 at 06:17 PM.
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