FedEx can be bad but the fault is on Cary audio and this so-called mid level director at Cary whom I won’t name refused to extend the customer service. I got the refund. I still get update on the package and it is still with FedEx after 2 weeks. This was what Cary audio wanted me to do, wait for two weeks or so for the package to be delivered by FedEx. If Cary DMS is as good as what some say, I might eventually get one to try it out but I will get an used item and not directly from Cary.
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