Aurender support has been very responsive for me. I suggest contacting support from within the conductor app.
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Source - Aurender N100H. DAC - Wyred4Sound DAC2DSD. Preamp - Sanders. Amp - Sanders MagTech. Speakers - Martin Logan Montis. Cabling - Nordost Heimdall 2 cabling througout. Network Switch - AQVOX
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