I had the same BS with mine and sold it...not for just that reason but because I had a chance to get most of my money back.It is a nice unit but the bad outwayed the good
-cost
-remote sucked
-blueray pixelation-firmwear?
DVD to BR back to DVD...had to reboot it(unplug it)
-COST...did I say cost?
goodluck as there is no remedy for the problem.
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