I agree that when it comes to customer service, Martin Logan is beyond first class. But since production has shifted to Canada, the amount of QC issues, I read about, and have personally experienced, is reason for concern.
In this case, that appears to be shipping damage, "Toccata" has posted this on another site where he stated that the dealer unpacked the speakers on his driveway and he never saw the boxes to note whether there was shipping damage, however his dealer should have inspected the boxes prior to delivery as damage of this type had to have visible box damage. The unfortunate lesson to be learned is TRUST NO ONE. Try to quell the excitement of getting a new toy with a calm and deliberate inspection of the goods prior to acceptance.
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John
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