Exactly. I received a complete and informative response to an atypical question which i sent through the customer service link on Esoteric’s website within 6 hours. So I’d say that that was an A+ in responsiveness. I was merely pointing out an instance of good service in a world where people often more quickly post complaints rather than stories of satisfaction.
It’s been almost a week since I sent a request to McIntosh and I have had no response.
|