When I first received the VT20i, a fully charged battery lasted 3 months or so. Quite impressive. For the last few weeks however, the safe has been draining the battery very quickly. I swapped batteries to see if it was a bad battery, but the replacement also drained quickly.
I sent an email to Vaultex tech support and within 3 hours I received an apologetic reply with a Fedex label to return the safe for evaluation/repair. They indicated it should take 1-2 days to turn it around.
So far I’m impressed with their customer service. Hopefully it comes back quickly and working properly.
|