Quote:
Originally Posted by W9TR
I think you would be surprised at how small and boutique most companies we deal with in audio and HT really are. This is not at all surprising.
Tom
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Large or boutique, companies must be customer centric. When they commit to a date, they honor it and don't wait for you to chase them for an explanation as to why they did not!
I owned a small company; 12 employees and around $4MM in sales. When we, for whatever reason, were in jeopardy of missing a customer ship date we pulled out all the stops and worked overtime and weekends to assure prompt delivery and we still made money as customers knew they could rely on us. I expect no less from vendors with whom I do business.