Terry, what a great relationship you have with the owner and folks at WOLF HILL Technologies! They're much more than a dealer, more like a family friend. What a blessing because it's a win-win situation; you've made an investment and Charles & Team earned a lifetime client.
As for Sweetwater, definitely a customer centric company. I don't get calls unless transactions are fraud suspects...you get automated emails instead. Post sales follow up, customer treats and literature contribute to higher marketing costs. It's refreshing to see a company show its pride by executing on the above. IMO, packaging also matters! Before you know it, the Sopra center will be up and running! Huge Congrats & Cheers! |
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audiogear, Speaking of Charles the owner of "Wolf Hill Technologies". He actually was a partner in another A/V Dealership. That's when I started doing business with him and the other A/V dealership. That lasted for a number of years. Then the two owners had totally different philosophies and went their separate ways. That's when Charles started "Wolf-Hill-Technologies". I made my decision to go with Charles as I trusted him and not so much his partner. It's been a lot and I do mean a lot of years I have known Charles and done business with him. (We are not Family just acquaintances/friends as mutual respect for one another). Sweetwater to me seems like legitimate company and great customer service before and after the sale. I hope to hear back from Charles on Tuesday after everyone goes back to work. I'm hoping his distributor will have the Focal Sopra (Black-Color) in stock and ready to ship to Charles. Then Jason, lead-tech, for Charles will be coming to do the install. In a few days I'll know what's going on and what time frame. Terry |
Great service from a company or retailer after the purchase is always so satisfying. I’ve had dealings with Sweetwater personally purchasing items and on a professional side purchasing for my church’s Front of House and broadcast sound systems. They are always a pleasure to deal with.
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Well my purchase was super small from Sweetwater that's for sure. But, even on such a small purchase I did get a follow-up call to make sure I ordered the correct item/items. I think these ISO-Pucks are going to do exactly what I need once I get the new Focal Sopra center-channel-speaker. Terry |
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