Manley customer service
 

I called 2 times last week and left 2 messages. It's a week later and still haven't got a call back.

i am pretty sure their founder died recently so they may still be reeling from that...

Yep... "(

Sent from my iPhone using A.Aficionado

As far as I know David Manley had nothing to do with Manley Labs. Eva Marie Manley runs the business.

I believe that David and EveAnna Manley started Manley Labs before he retired and that they were married for a while.

Even so, surely they have other staff who could continue with routine business during this time of loss (which occurred in December, BTW).

You would think so.

taters.......Why have you waited a week without calling back yourself? The squeaky wheel gets the grease. :yes:

Or the wrath! :D.

.....and sometimes a new wheel bearing!

This seems unusual for Manley, especially since the majority of the comments I have read over the years about the company say their support is very good.

Manley customer service is among the very best in the galaxy.
Maybe they were in holidays ?
You can send an email directly to EveAnna and she will reply to you for sure.

Jérôme.......Good morning. Nice to see your post. :thumbsup:

Thanks Dan :wave:

This thread may be more well known for your return:yes:

taters.......It's been a few days now since you commented on Manley's customer service not making you happy. Is that it, or are you following through with Manley to get your problem resolved?

I reached out to them 2 times and never got a return call. I'll see Eva Marie at the Newport show and tell her what happened.

taters.......What is the issue with Manley that you need help with? Do you have a Manley component with a problem?

It was just an Inquiry.

Taters.......Why not just call the dealer that's close to you?

The only dealer I know that carries Manley is 100 miles away. That's the reason I called. I was trying to find a closer dealer.

taters.......100 miles isn't a bad drive. My McIntosh dealer is 60 miles from my home. The next closest audio dealers are 100 miles away. It's just one of the prices I pay to live in beautiful rural north Florida. Heck, I have to drive 14 miles to get to the grocery store. :)

I guess I'm just spoiled. I have 6 high-end dealers within 30 minutes of where I live.

I contacted EveAnna yesterday with a question about the Steelhead, I received a reply from her within a few hours. Their customer service is excellent so I can't think why you're having a problem getting any reply.

Because I'm dealing with her flunkies!

taters.......Your comment is way off base. A company's employees are not, as you say, flunkies. In my opinion, that attitude speaks more about you than Manley's team of good people. It is disappointing to see this response from you.

I called them 2 times and left messages. I never heard back from them. Maybe flunkies is a bit extreme. I really get upset when I see bad customer service.

taters.......All this because you haven't been contacted so you can find a Manley dealer within your comfort zone of travel? Really?

Here is EveAnna Manley's email address from their website. It took me 15 seconds to find it. I recommend you adjust your tone while communicating with her if you actually expect a response. emanley@manleylabs.com

Prompt response to inquiry
 

This is just my second post on the forum, so please indulge me.
My experience with Manley responsiveness just last week:
Within 12 hours of sending an email inquiry to EveAnna Manley I received a response. I am interested in the Chinook phono stage (or should I go for broke and get the Steelhead?...but I digress) and was inquiring about the current Manley dealers in my area. In fact, I had a follow-up question and got a response within 2 hours. I was impressed.

SPaulC.......Welcome to Audio Aficionado. :wave:

Your comment is far more typical of the comments I have read for years about Manley Labs. Thanks for letting us know of your experience.

-- Hi SPaulC! :cheers:

* Two years at AA and only two posts. ...You must have more to say than that. ;)

Bob

BTW, EveAnna is truly a lovely name.

This reflects my personal experience too.

When you become a Manley owner, you enter in a family and the Mom AND the workers takes good care of you. Simply awesome.

I talked with Eva Marie yesterday and told her what happened. She apologized to me and said she would look into it. She does have a dealer local to me but he doesn't have the piece I want to demo.

All that being the case and being said, I think you should ask Ivan to change the name of this thread to something a little more in keeping with the results you have encountered.

"Really disappointed with Manley customer service" does not express the tone of the thread


Julian

I agree. :thumbsup:

What an incredible lady. She apologizes while she had no reasons to do so.
As far as I know, the companies do not have to answer phone calls from customers. That is the role of the dealers.

taters.......Are you happy now?


http://www.shawnolson.net/media/1/im...le_cartoon.jpg

:lmao: . . . :lmao: . . . :lmao:

Lmao!!!
I too was trying to find a dealer near me. (There is one very far from me)
I called manley and the guy transferred me to Eve Anna's voicemail. I was thinking that I just want a dealer not to speak with the owner.lol
But I left a message and next morning I got a call from a dealer. Who was very helpful. :thumbsup:

:superman:

I've always had excellent response and service from Manley (studio and audio). EveAnna also steps in from time to time (it also helps that I know her, but I often deal with her capable staff).

I would second Sproink's reply. I've found Manley's customer service to be second to none. Often you'll get a response from EveAnna herself. I don't know of many companies that will provide such prompt well informed and friendly responses from the boss herself! Its like you've joined a big family, a really nice warm feeling. And of course its also awsome equipment :-)