Focal Dealers without Storefronts
 

Whats the point of having audio dealers listed in your area if they don't actually have a storefront. Better to just include a phone number and indicate them as by-appointment only.

TOTAL HOME TECHNOLGIES-MAIL*

I get that the custom install business drives a lot of sales today but when you go to a location and find out its a UPS store, its pretty annoying. It doesn't do much for the brand representation either.

Better to give them a call or drop them an email. Business is business, and I guess they do what they need to do to get by with their own business model.

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I say that SUCKS!

The days when your local dealer had every model on hand to sell to you are long gone. You almost have to know ahead of time what you want. I have heard this statement more than once, "We don't have that model but we can order it." I want to hear it first before I commit to buying but many of these dealers just want to be order takers. No wonder brick and mortar stores are a dying breed of dinosaur.

Thanks to the online shopping community. Mom and Pop stores suffered a fair bit based on some research done.

Imagine, you pop into a shop, audition a pair of Chorus, you go back, flip open the laptop, find an Chorus at a good deal online at Amazon, and off you go purchasing them, the people that served ya don't get anything in the end, and I have to say, it's real tough times for many in this business...

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A new model has to emerge. If you want to hear it, you better pay the guy who played it for you or he may not be around the next time you need to hear before you buy.

You cant have it both ways. If you want service you need to pay for it. If you don't, you really have no right to complain when it is gone.

I ran into a guy at a dealer event who used to work in the industry. He had just ordered an ARC/Wilson/SME system and another guy was asking him what kind of deal he got - especially since he used to be in the industry. The first guy turned to him and said "I paid retail." The second guy was flabbergasted. How could that be?

Simple said the first customer "I pay retail because I can."

His point was that he didnt need to worry about any aspect of this or any other transaction with this dealer.

Agree I am loyal 2 my Mac dealer I need him as he needs me :)

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